Citibank/Home Depot CC Still not reauthorizing

MILLER@ALUM
MILLER@ALUM Quicken Windows Subscription Member
edited April 2 in Download, Add/Update Accounts (Windows)

I have been trying to reauth this card for over a week and have received the same failure message each time. I have another store card with Citibank that reauthorized with no issues.

I deactivated the account in Quicken after failing for several days thinking that that route may work better than the option given when logging on to Quicken and updating all. I also tried to reset the account in Quicken and received the same issue.

When I click to activate the account I am sent to https://citiretailservices.citibankonline.com/RSauth/ob/aggregator/obsignon?siteId=PLCN_HOMEDEPOT&pageName=obsignon&langId=en_US in a browser. I enter the ID/PW in that screen and receive a pop-up message that reads "We encountered a problem processing your request. Please try again later.". I use the same ID/PW to log on to

https://citiretailservices.citibankonline.com/RSnextgen/svc/launch/index.action?siteId=PLCN_HOMEDEPOT&langId=en_US#signoff successfully. The issue is not my ID/PW. The issue is only happening on my Home Depot account.

Windows 11

Issue started on March 25 I think.

Quicken version Version R62.16 HF1(Apr, 2025)

Can you help?

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Answers

  • pleonard10
    pleonard10 Member ✭✭

    You could try temporarily turning off anything that blocks ads (Ad Guard, Ad Blocker, Etc.), or popup blockers, or Anti-Virus programs. Or maybe try changing the default to a different browser. Because, according to Quicken, the issue has been resolved.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @MILLER@ALUM,

    Thanks for reaching out!

    After reviewing the internal error, I can see that you are receiving an FDP-105 (CC-505) with your Home Depot Consumer Credit Card account. This issue has already been reported, and my teams are actively investigating and seeking a resolution. There is no current ETA, however, I will update this thread once I receive more information.

    I apologize for any inconvenience caused in the meantime.

    (CTP-12502)

    -Quicken Jasmine

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  • ene777
    ene777 Quicken Windows Other Member ✭✭✭

    Well the issue says it is resolved but still getting it on my shop your way credit card!

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @ene777,

    Thank you for joining this thread.

    After reviewing, I can see that you are receiving an FDP-102 (CC-502) error internally with your Shop Your Way Mastercard account. We do currently have an active alert regarding various Citi Card Financial Institutions receiving this error message when attempting to connect. You can view this alert here; I suggest bookmarking the alert for all further updates.

    We appreciate your patience and support as we work to resolve this issue.

    -Quicken Jasmine

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  • booniegirl
    booniegirl Member ✭✭

    I was able to re-authorize my Home Depot and LL Bean Citi cards by going into Edit Account Details, Online Services tab, then clicking on "Reset Account", which then let me log on and update.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    https://community.quicken.com/discussion/comment/20485169#Comment_20485169

    That's great to hear. Thank you for coming to update us!

    -Quicken Jasmine

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