Error CC-501

davemagaw
davemagaw Quicken Windows 2017 Member
edited April 3 in Errors and Troubleshooting (Windows)

Can't connect anymore to my Credit Union accounts. I get the following error. I have tried now a number of times over the last few weeks to connect. It used to work just fine….

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @davemagaw,

    We appreciate you taking the time to bring this issue to our attention.

    Upon reviewing your account, this error is internally being presented as FDP-108 END_USER_ACTION_REQUIRED_AT_FI. This usually means your bank's website requires an action from you, such as accepting new terms or updating your account information. Please try the following steps below:

    1. Sign in to the bank's website and perform any required tasks.
    2. Once you can see the account details page, sign out from the bank's website.
    3. Attempt to add or refresh your account again in Quicken.

    If the CC-501 error still persists after doing so, then as stated in this support article regarding error CC-501, if the error persists for more than 24 hours, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit.

    Customer Support Team phone hours of operation are 5 am - 5 pm PDT Monday-Friday.
    Chat Support is available  7 days a week from 5 am to 5 pm PDT.

    -Quicken Anja
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