Non Existing Duplicate Bill pay? WelLs Fargo Error OL-301-A

dbaxfan

Hi,

Using Quicken Classic v. R62.16 on Win. 10.

This started yesterday. Funny, not really, how glitches seem to pop after every version update!

Anyway, I went to pay two bills yesterday. Set them up through my Quicken WF account like always. It went through ok, I thought. However, the online payments did not go through, did not show up in my Quicken WF register like usual as pending, with a check number and grey lightning bolt next to them. Instead I received this after sending:

I have no record anywhere of sending those payments. So I checked the Online Center/Payments tab and it showed:

It shows the two payments I want to make, but I get the OL-301-A error every time I try to Update/Send them. If there are duplicate payments on the same day for the same amount I can't find them. Not even on my W.F. account online. I would cancel them and retry if I could find them.

Any thoughts or fixes?

Thanks,

Paul

Quicken Jasmine

Hello @dbaxfan,

Thanks for reaching out with this issue!

The OL-301 error occurs when there is an issue connecting to the financial institution while using Direct Connect. You can find more information regarding this error message in this Support Article. Please make note of the portion copied below regarding receiving an OL-301 error when attempting to send online payments.

If this error occurs when trying to send an online payment:

If you're able to update your accounts without an error, but you're unable to send a payment through your bank Bill Pay via Direct Connect, make sure the payment date is allowing enough time for the payment to be sent. If that doesn't resolve the issue, you'll need to contact your bank to make sure you're properly enrolled in their bill pay service.

To find the contact information for your bank, open Quicken and go to Tools > Online Center and click Contact Info at the top of the window after selecting your bank's name.

I hope this helps!

dbaxfan

This has nothing to do with connecting to Wells Fargo, my transactions downloaded fine. Except the two payments I'm trying to send through One Step Update. They are being sent 20 days before the delivery date, so I doubt that is the issue.

The error message says that it won't allow duplicate payments. However, I never made a prior payment and there is no record of this duplicate payment in my Quicken register or my W.F. account online. In the meantime, I can't send the two payments without getting this error.