New Barclays Savings Account problem

flyfishertn
flyfishertn Member ✭✭✭
edited April 3 in Errors and Troubleshooting (Mac)

Adding to the ongoing (since Oct-24) Barclays misery, Quicken now says I have no Barclays accounts … can't even find it …

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @flyfishertn,

    I’m sorry you’re still experiencing issues with your Barclays accounts. To better understand what’s happening, I’d like to review the internal error you’re receiving. Could you please submit a problem report with logs? Here’s how to do it:

    Steps to Submit a Problem Report:

    1. Open Quicken.
    2. Go to Help in the top menu bar.
    3. Select Report a Problem from the dropdown menu.
    4. In the description field, briefly explain the issue (e.g., "Barclays accounts not found in Quicken").
    5. Check the boxes for Log Files, Transaction Log, and OFX Log to include necessary details.
    6. Click Send to Quicken to submit the report.

    Once you’ve submitted the report, please reply here to let me know. I’ll review the logs and get back to you with the next steps as soon as possible.

    Thanks for your patience!

    -Quicken Jasmine

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  • ST
    ST Member ✭✭✭

    Also having issues with Barclays for savings account access. Been working fine for a couple of months and all of a sudden getting error that says "Did you mistype your sign-in info? Please re-enter your credentials for Barclays Bank Delaware." Re-entering correct credentials does nothing but produce the same "error" message! If i go to browser and go to cards.barclaycardus.com and use same credentials I get logged on and presented with correct information for savings account. That is same url that Quicken is supposedly using. Perhaps Barclays changed something that doesn't realize that the account is a savings account and not a credit card account?

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @ST,

    Thanks for joining this thread.

    I reviewed the internal error that you are experiencing with your Barclays Bank Delaware account(s) and can see that you are receiving an FDP-103 (CC-503). We do currently have an active alert regarding this exact issue, which you can view here. I suggest bookmarking the alert for all further updates.

    I apologize for the inconvenience caused in the meantime.

    -Quicken Jasmine

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  • flyfishertn
    flyfishertn Member ✭✭✭

    There you go Jasmine … files sent.

  • alexcor1948
    alexcor1948 Quicken Windows Other Member

    This occurred at end of last year and got resolved around February 2025, but error CC501 in Quicken Windows is back after the latest Quicken update around April 3 2025. Quicken reports that my accounts can not be found on Barclay Delaware Bank. They been fine for years until the end of last year and now the same issue is occurring again around April 2025.

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