This has happened for a week
Hello @KeithCal,
Thank you for letting us know you're encountering this issue. Per this article on CC-501 "not your fault" errors, since it's been going on for longer than 24 hours, we'll need to review the logs to get a better idea of what the exact problem you're encountering is. Please navigate to Help>Report a Problem and send a problem report with logs attached.
I look forward to your response!
I haven't seen a response from you. Do you still require assistance?
Thank you!