You have 1 online payment to send continuous msg.

EdNJ

Keep getting this msg when I sign out of Quicken: "You have 1 online payment to send" but I don't have any to send! Even when I add a new check to be paid and it goes through fine I still get this msg every time. How do I get rid of it?

Quicken Kristina

Thank you for your reply,

If the payments have already posted, then they should download into your register(s). Some financial institutions also let you see pending bank bill payment transactions, if the account is connected in Quicken using Direct Connect. If your financial institution supports that, then the payment account may download pending bank bill pay transactions.

Thank you!

Quicken Kristina

Hello @EdNJ,

Thank you for letting us know you're seeing this error every time you sign out of Quicken.

Sometimes, the error message can be caused by a transaction that Quicken doesn't see as sent, even though it's already been processed. Have you checked your account register to see if there's a transaction showing ready to send, even though it has already cleared the financial institution?

I look forward to your response!

EdNJ

Everything looks good and matches in my Checking register and the Online Center Payments. There is nothing to send but I still keep getting the message. Even when I say OK to Do You Want To Send Before You Log Out, I say yes, but still the msg comes back every time.

Quicken Kristina

Thank you for your reply,

Since there is no obvious transaction causing this, the issue may be file-specific. To troubleshoot, I suggest that you try validating your data file.  Please save a backup file prior to performing these steps. 

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

Please let me know how it goes!

EdNJ

OK, I tried that. Data log was big. Issue still persists. Sigh.

I do appreciate your assistance.

Quicken Kristina

Thank you for your reply,

Were there any issues identified in the data log? Did it identify any data integrity issues, like in the sample image below?

Thank you!

EdNJ

The first time I ran your procedure the Data Log was very long and I don't know what happened to it. Today, I ran your procedure again resulting in a very short data file that I saved, see below. In any case, issue still persists.

Maybe after all the items in the online center, matching my register, which is all of them, get paid and cleared and the online center is empty- maybe that will do something.

I went back and looked and found OLD_LOGS,TXT, with info from first run. None of the many items (Transactions) listed are from 2025 and my issue only started recently:

[Tue Apr 08 07:17:56 2025]

The following transaction(s) were linked to account(s) that are no longer in Quicken. Quicken has changed them to indicate that the account was deleted. Please check them and set the category or destination account correctly. Make sure that this does not duplicate transactions.

Here is the entire Data Log from second run today:

[Wed Apr 09 08:25:39 2025]

File: "K:\Documents\Quicken\BACKUP\Qdata"

QDF:
Validating your data.

QEL:
The old file was corrupt and only some of the data has been recovered.

QEL:
All internal consistency checks passed.

[Wed Apr 09 08:26:12 2025]
Maximum security reference: 25, number of securities: 21.
No out-of-range security references found.

Validation has completed.

Quicken Kristina

Thank you for your reply,

Based on the information from the Data log that you shared, it looks like the issue is a file-specific issue. To determine the best path forward, please let me know how long you've been seeing this issue with the "You have 1 online payment to send" message showing up when you close Quicken.

Thank you!

EdNJ

Hmmm.. would say last few weeks. I was gone for most of march.

Quicken Kristina

Thank you for your reply,

Since this issue started relatively recently, I recommend restoring a backup from before the issue started, then test to see if the issue is resolved in the newly restored file.

Please let me know how it goes!

EdNJ

I do have backups. Will it update all my payments in my check register after I install the backup?

Quicken Kristina

Thank you for your reply,

If the payments have already posted, then they should download into your register(s). Some financial institutions also let you see pending bank bill payment transactions, if the account is connected in Quicken using Direct Connect. If your financial institution supports that, then the payment account may download pending bank bill pay transactions.

Thank you!

EdNJ

OK, I had to try a few backups until I got one without the issue. I made a screenshot of my check register beforehand to see if upcoming payments with show up. I synched with my bank and all looks good and no goofy error msg showing up (so far, haha).

My investments are a month behind now but that's no problem, I'll update them again on May 1st.

Thank you for all your kind assistance!

Quicken Kristina

Thank you for the follow-up,

I'm glad you were able to find a good backup and get everything working again.

If you need further assistance, please feel free to reach out!