changing opening balance

TF
TF Member ✭✭✭
in Errors and Troubleshooting (Windows)

I was able to relink my target card again yesterday but noticed the balance was off because Quicken again changed the opening balance. I know there's been an issue for the past year. I went in to all my CC accounts and added a memo of OB 0 and also saw all the prev memos I made of changing opening balances. Just curious why Quicken would attempt to change the opening balance in the first place without notifying the user. I thought it was up to the user to reconcile the account. This kind of ongoing bug makes it difficult to recommend Quicken to non techie users.

Comments

  • Tom Young
    Tom Young Quicken Windows Subscription SuperUser ✭✭✭✭✭

    "Just curious why Quicken would attempt to change the opening balance in the first place without notifying the user."

    I have used Quicken from the early DOS versions. Initially and for a long, long time thereafter, all my downloading Accounts used the Direct Connect method. During that time of using DC, a period that easily numbered many thousands of downloads, I can only remember ONE instance where a download changed an Account's Opening Balance!

    I think the adaptation of EWC and EWC+ coincided with the not-uncommon occasion of Opening Balances getting changed (silently) after a download. I don't know why that is and I don't think there's ever been any explanation from Quicken, that I know of.

    Now I'm not a programmer, but to a non-programmer it would seem easy enough for the computer to discover that it's putting an entry in to an Opening Balance transaction - Quicken makes that entry and labels it "Opening Balance", after all. If you've ever had to change and Opening Balance entry to correct an change in the Opening Balance you know that you're challenged 3 times to make the fix: a caution that you're changing the Opening Balance, another caution that you're changing a Reconciled transaction, and then finally being forced to enter a password to complete the change, if you've "Set password to modify transactions…"

    Not really an answer, just my opinion.

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