Verizon Visa (Synchrony)

NitDawg
NitDawg Quicken Mac Subscription Member ✭✭
edited April 8 in Paying Bills, eBills & Scheduled Transactions (Mac)

I'm still pretty new to Quicken, so I apologize upfront.

I use the "Bills" to see what's coming and budget forecasting, but not to pay bills (I use autopay for all my accounts).

I recently had to reset my cloud and reconnect all my accounts. When I did this, I lost the linked ebill functionality for my Verizon Visa card. I use the same info to connect my quicken account to my Verizon VIsa account (which works fine) but when I do the same thing for the ebill, i get a login error…Your Synchrony Financial account needs you to update some details….

Confused as to why the account works when I 'add account' but now fails for the ebill. It was previously working okay (the ebill).

Thanks in advance!

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  • Quicken Anja
    Quicken Anja Moderator mod
    edited April 8

    Hello @NitDawg,

    We appreciate you taking the time to tell us about this is issue.

    To further investigate, could you please tell us which exact instance in the eBillers list you use to connect? Do you use Synchrony Financial or Verizon Visa Card?

    Check back and let us know! Thank you.

    -Quicken Anja
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  • NitDawg
    NitDawg Quicken Mac Subscription Member ✭✭

    Synchrony Financial, thanks!

  • Quicken Anja
    Quicken Anja Moderator mod

    Thank you for following up!

    When reviewing internally, the following error message is being produced:
    "Your Synchrony Financial account needs you to update some details. Some of the login details you provided may not be correct."

    To begin troubleshooting, have you tried removing the eBill and re-adding it? As an alternative, you could also try connecting it using Verizon Visa Card instead of Synchrony Financial to see if that yields better results.

    To remove an eBill, please follow the instructions provided below.

    1. In the Bills & Income tab, click the three dots at the end of the eBiller row
    2. Click Delete Series… image.png

    Let us know how it goes!

    -Quicken Anja
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  • NitDawg
    NitDawg Quicken Mac Subscription Member ✭✭
    image.png

    So this is the account in my connection status (no eBill linked)

    No eBill is currently listed.

    Trying to add a new eBiller:

    image.png

    and if i try Verizon Visa Card:

    image.png
  • Quicken Anja
    Quicken Anja Moderator mod

    Thank you for providing those details!

    After further internal investigation, we’re seeing increased error rates affecting both eBillers, which is likely the reason you’re unable to connect. We’ve escalated the issue to the appropriate teams, but at this time, we do not have an ETA on a resolution.

    We apologize for the inconvenience, and we appreciate your patience!

    -Quicken Anja
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