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TD Bank OL-393-A Error Code Plus OL-304-A for closed acct at TD and on Quicken

JPW

For three days now I have been getting this OL-393-A error message when downloading. I have tried reactivating and deactivating and the problem continues. In same error message it also references an account I closed some time ago at TD Bank and closed on Quicken with error message OL-304-A. This account should not be coming up. I have a Windows computer and am using most recent Quicken release. At the start of this, TD Bk asked me to "reauthorize" all my accounts (3) which I did and then problems started.

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Quicken Jasmine

Hello @JPW,

Thank you for taking the time to share those details. I know these connection errors—especially when they involve a closed account—can be frustrating.

Based on what you’ve described, it sounds like Quicken is still retaining some residual connection data for the closed TD Bank account, which is causing the OL-304-A and OL-393-A errors during the download process.

When a financial institution transitions connection methods (as TD Bank recently did), any lingering linkages—especially from previously closed accounts—can sometimes re-surface or interfere with updates.

To move forward, we’ll want to make sure that the closed account is fully disconnected and removed from the online update process. Have you already tried verifying the following?

That the closed TD Bank account in Quicken is marked as closed in the Account List (Tools > Account List), and...
That its Online Services tab shows all services (like transaction download or bill pay) are deactivated?

If the account appears in One Step Update after being closed and deactivated, we may need to take additional steps to fully detach it from Quicken’s internal connection process.

Let me know what you're seeing on your end, and I can walk you through the next step depending on how that closed account is behaving in your file.

Looking forward to your reply!

JPW

Closed account does not show in One Step Update. It shows as closed in Quicken and says downloads "not available." I also have closed and reopened Quicken and rebooted my computer several times to see if that jogs something. I have used Quicken from the 1990s and I vaguely remember a similar problem years ago. I still have two accounts at TD plus an overdraft line which shows as a third account in Quicken. The closed account was a fourth account. The solution years ago was something like discontinuing downloads for all three accounts and then reestablishing downloads one by one or or something like that. Does that ring a bell? And remember this problem started because TD Bank required me to "reauthorize" all accounts.