Synchrony.com Not an Option. Synchronybank.com is

jdegeorge

I have an account with Synchrony.com for LeafGuard. The linked URL is Synchronybank.com, but it should be Synchrony.com.

There is no separate option for a LeafGuard card/account.

Any ideas would be appreciated. Thanks!

Quicken Anja

Hello @jdegeorge,

We appreciate you reaching out to let us know about the issue you're experiencing!

When attempting to connect using the Synchrony Bank Credit Cards instance in the financial institution list, could you please describe exactly what happens? For example, does it locate your account and then produce an error, or does it fail to find the account altogether?

The reason I ask is that, upon reviewing your account internally, we see that this instance is currently producing an FDP-103(CC-503) error on our end.

Check back and let us know! Thank you.

jdegeorge

Hi

When I select Synchrony Bank Credit Cards from the list, I click NEXT then CONTINUE, and I add the SYNCHRONY.COM/ACCOUNTS ID and PW and click CONNECT.

It returns the message "Oops. Did you mistype your login?" The answer is NO. Quicken accessed the wrong URL. ;-) Or, it should add SYNCHRONY.COM to the list of available banks. This card in particular is for LeafGuard, so possibly it can be added as Synchrony/LeafGuard? Then I hit CANCEL and continue to be frustrated.

EDITED…

I just went to SYNCHRONYBANK.COM. I entered that as the URL and pressed enter. It resolved to SYNCHRONY.COM/BANKING. The URL I want is SYNCHRONY.COM/ACCOUNTS. Hope that helps.

Quicken Anja

@jdegeorge Thank you for the additional details—that’s very helpful!

Based on what you’ve described, it’s possible that this particular branded card (LeafGuard) may not be currently supported for download into Quicken. While many Synchrony-branded cards do work under the Synchrony Bank Credit Cards instance in our financial institution list, not all branded versions are guaranteed to be included.

If the login URL for your card differs from the standard Synchrony portals, support for it may depend on whether Synchrony has submitted the necessary request to our service providers. In general, if a financial institution wants to make Quicken downloads available—or if updates like a new URL are needed—they must initiate that request themselves. For more information on how this works, you may want to review the section titled “How can I fix an incorrect Homepage URL?” in this support article.

We also recommend reaching out to Synchrony directly to verify whether this specific card is supported for Quicken and, if not, to ask if they can submit a request to add it.

Hope this helps!

jdegeorge

I contacted them. They said to talk to you. Here's the comment

"f you are unable to link the account with Quicken, please call there support team and they can help complete the integration manually."

So, how can I complete this manually?