Downloaded Fidelity transactions did not update Quicken

Ellary Kahan

I did a one-step update yesterday. A bunch of transactions were downloaded from Fidelity. It put me through the equity add dialog for most of them and then displayed a dialog showing the difference between Quicken's positions and Fidelity's. Quicken's positions were all zero. It did not finish processing all the Fidelity transactions, most of which were buys.

I use direct connect with Fidelity.

There are too many to download manually. How do I fix this?

NotACPA

Have you tried doing another OSU?

Ellary Kahan

Yes. Another OSU doesn't download anything new.

I just spent 2 hrs with Quicken Support. It looks like Quicken has a problem with the volume of transactions on 4/9. We tried creating a new file with just that account, and it downloaded all the transactions from Jan. 1, including the ones I'm missing. Fidelity says it just sends what Quicken asks for, so it's not a problem on their end.

NotACPA

Have you done TOOLS, Security List and confirmed that "Download" is checked adjacent to all securities that you currently hold or watch? And that HIDE isn't checked?

Also, what securities (name and symbol please) are you having this issue with?