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FDP-103 with Emigrant Savings Bank

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Gman34798

I lost connection to Bank of America months ago and just disconnected to prevent the error messages. Today, I lost connection to Emigrant Direct. In both cases when I try to connect Quicken thinks I have mistyped my password, which is definitely NOT the case. This is a issue that needs to be fixed.

Quicken Jasmine

Hello @Gman34798,

Thank you for bringing this issue to our attention.

I have taken the time to review the internal errors that you are experiencing and can see that you are receiving an FDP-103 with your Emigrant Savings Bank account(s). An FDP-103 error occurs when your financial institution tells Quicken that your login credentials are incorrect or there are outdated login credentials stored in Quicken for Mac and/or the Keychain app. You can review the instructions below in an attempt to resolve this issue. It is recommended to save a backup before proceeding (just in case). You can access these instructions as well as more information in this Support Article.

To start with, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.

Go to the Accounts menu and choose Hide and Show Accounts
Uncheck any accounts with this specific financial institution that are checked as hidden in Lists

After that, please follow the troubleshooting instructions below.

Open the account register and navigate to the Settings gear on the bottom-right corner
Click on the Downloads tab
Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
Quit Quicken
Open Spotlight (you will see a small magnifying glass in the top menu) > Search "Keychain Access"
On the left panel in the Keychain Access app, select Login and select Passwords at the top
Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
Quit the Keychain Access app and reopen Quicken
Navigate to Accounts > Add Account...
Use the search field at the top of the list to find and select your financial institution and click Continue
Follow the prompts to sign in using your login credentials associated with the financial institution
If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken

Let me know how it goes!

Quicken Jasmine

https://community.quicken.com/discussion/comment/20484619#Comment_20484619

I have not heard from you yet, are you still experiencing this issue?

Let me know!