How do I include a screen shot with "Report a Problem..."?

CaliQkn
CaliQkn Quicken Windows Subscription Member ✭✭✭✭

I cannot see a way to include screen shots when sending a "Report a problem to Quicken Support. It defaults to a screen shot of the current screen, but there doesn't seem to be a way to change it or add to it.

Best Answer

  • Rocket J Squirrel
    Rocket J Squirrel Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓

    Click the blue "Attach additional files…" button.

    Note that the resulting file chooser will default to text files and you'll have to change it to image files.

    Un-check the "Include screenshot" to get rid of that from your report.

    Quicken user since version 2 for DOS, as of 2025 using QWin Premier (US) on Win10 Pro & Win11 Pro on 2 PCs.

Answers

  • Rocket J Squirrel
    Rocket J Squirrel Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓

    Click the blue "Attach additional files…" button.

    Note that the resulting file chooser will default to text files and you'll have to change it to image files.

    Un-check the "Include screenshot" to get rid of that from your report.

    Quicken user since version 2 for DOS, as of 2025 using QWin Premier (US) on Win10 Pro & Win11 Pro on 2 PCs.

  • CaliQkn
    CaliQkn Quicken Windows Subscription Member ✭✭✭✭

    @Rocket J Squirrel - Thanks! I didn't see that you could change the file type from txt to jpg.