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Download issue and Close Current File error [Edited]

cthomas

Hello:

I have a new computer and was able to successfully load my Quicken and my files from the old computer. I have since had an issue when trying to download from my bank or my credit card company. I have never run into this issue on the old computer. For the bank, I use WebConnect for Quicken and from the credit cards, I just select the Quicken option. When I do, the Quicken recognizes a download coming in but a dialog box pops up in Quicken saying "Close Current File" with only a Yes or No decision. The file will not come in to Quicken. I saw an old post from 2022 with the same issue and it had to do with the file extension not being a .qif, but a .qfx file. I have no option on selecting a file type.

I had no issues with downloads two weeks ago. It is only since I have my new computer.

Thanks for the assistance
Carol

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[Deleted User]

@cthomas what steps are you doing to download the web connect file to Quicken? There are several ways it can be done. Also please explain "Quicken option".

cthomas

I have been trying to reply, but the post does not seem to be posting. Did you receive my reply?

[Deleted User]

@cthomas no I haven't received your reply. Do you see it on your end? Maybe check your drafts (located in Quick Links).

cthomas

Hi - my replies are just not getting through - not sure why. However, I was using Mozilla Firefox and decided to just now try Chrome - no issues, download came in as it always had.

I'll have to dig in deeper to my Mozilla settings

[Deleted User]

@cthomas sometimes browsers other than Edge or Chrome don't work as well with Quicken. But glad you figured it out and are able to download again.

cthomas

I log in, go to transactions, then download transactions. I have the following options: Comma Delimited OFX Open File Exchange or QuickBooks® using WebConnect orQuicken® using WebConnect

with credit card company, same process: Excel versions 2003 and above or Quicken versions 2010 and above or QuickBooks version 2010 and above

In both cases, I choose Quicken, as I always have.

Carol

cthomas

I log in, go to transactions, then download transactions. I have the following options:

Comma Delimited OFX Open File Exchange

QuickBooks® using WebConnect

Quicken® using WebConnect

with credit card company, same process

Excel versions 2003 and above

Quicken versions 2010 and above

QuickBooks version 2010 and above

In both cases, I choose Quicken, as I always have. I have never encountered my issue until now, including changes from one computer to another computer since 1996.

Carol

cthomas

HI - my bank is Citizens Bank. I log in, go to transactions and then "download transactions." I have the following options:

Comma Delimited OFX Open File Exchange

QuickBooks® using WebConnect

Quicken® using WebConnect

with my credit card company, same process - login in, go to transactions and then "download transactions."

Excel versions 2003 and above

Quicken versions 2010 and above

QuickBooks version 2010 and above

In both cases, I choose the option for Quicken, as I always have. I have never encountered my issue until now, including changes from one computer to another computer since 1996.

I hope my reply makes sense.

Carol

cthomas

Hello - thank you for replying:

My bank is Citizens Bank. I am in my transactions and the dropdown for "Download Transactions" my options are:

Comma Delimited OFX

Open File Exchange QuickBooks® using WebConnect

Quicken® using WebConnect

My credit card gives me this as options:

Excel versions 2003 and above

Quicken version 2010 and above

QuickBooks versions 2010 and above

In both scenarios, I select the Quicken option as I have done for years, including past transfers from old/new computers. I have never encountered the error that I now have.

Hope my reply makes sense.