USAA Credit cards no longer show access to add to Quicken

Ronald Langlois
Ronald Langlois Quicken Windows Subscription Member
edited April 22 in Download, Add/Update Accounts (Windows)

I have been downloading USAA credit card transactions for years. Now all of a sudden they stopped and don't show in the list after giving access on the website. USAA says they have nothing to do with this and can't help. Now what?

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @Ronald Langlois,

    Thanks for letting us know. To investigate further, I’d like to review the internal connection logs for your USAA account.

    When you have a moment, please follow these steps to send us your log files:

    1. In Quicken, go to Help > Report a Problem.
    2. Check the boxes for:
      • Include log files
      • Include screenshot (optional, but helpful if you’re seeing any specific errors)
    3. In the description, mention "USAA credit card not showing after authentication".
    4. Click Send to Quicken.

    Once that’s submitted, let me know here so I can take a look on my end and follow up.

    -Quicken Jasmine

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