Schwab cc-501 "Error on Quicken Server"

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sjmsing
sjmsing Quicken Windows 2017 Member ✭✭✭
edited May 24 in Errors and Troubleshooting (Windows)

Haven't been able to update Schwab accounts for 2 days now on Windows.

CC-501 error "Unable to update these accounts because of an error on the Quicken Server"

Any update?

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Comments

  • timbog
    timbog Quicken Windows Subscription Member ✭✭

    I am having the same issue since last week with Schwab.

  • tkassum
    tkassum Member ✭✭✭

    Same as of 4/21

  • kchris
    kchris Quicken Windows Subscription Member ✭✭

    Same issue. Schwab 501

  • kchris
    kchris Quicken Windows Subscription Member ✭✭

    ok…I went into account detail, online services and reset the account.

    Schwab just wants to re-authorize your access through Quicken.

    This fixed the issue.

  • fitz6544
    fitz6544 Quicken Windows Subscription Member ✭✭✭

    Resetting my account also worked for me.

    Edit Account/Online Services/Reset Account

  • Galen Gautreaux
    Galen Gautreaux Quicken Windows 2017 Member ✭✭✭

    Resetting my Schwab accounts worked for me over the weekend, but the problem has returned this AM.

  • nmccollu
    nmccollu Quicken Windows Subscription Member ✭✭

    Same issue…

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello All,

    Thank you for taking the time to visit the Community to report this issue!

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached to contribute to the investigation.

    While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience! Thank you.

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • sjmsing
    sjmsing Quicken Windows 2017 Member ✭✭✭

    Working for me now. I did not do a reset account.

  • spratleywa
    spratleywa Quicken Windows Subscription Member ✭✭✭

    Everything worked fine yesterday, but I just attempted a one-step update, and Quicken Classic for Windows spat out CC-901 errors indicating, "Your bank is requesting that you reauthorize your account. Click Reauthorize." This is for Charles Schwab, Citi, and PayPal.

    Welp, in the case of Charles Schwab and Citi, I reauthorized all of my accounts with them this past Friday because it appeared they weren't updating.

    So what is going on?!?

  • clinc
    clinc Quicken Mac Subscription Mac Beta Beta

    I'm seeing similar problems…

    https://community.quicken.com/discussion/7961865/three-different-financial-institutions-all-requested-re-authorizations-today
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    https://community.quicken.com/discussion/comment/20487528#Comment_20487528

    Great, thanks for letting me know!

    https://community.quicken.com/discussion/comment/20487807#Comment_20487807

    That issue has been reported, thank you for sharing!

    -Quicken Jasmine

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