why did quicken and chase wipe out 10 years of history of one of my accounts at Chase? april 2025

chasticsto

Today, Quicken said that Chase needed me to sign in (to presumably update my accounts). This was part of the downloading transactions. I did it, and in one of the four Chase accounts in Quicken, it wiped out 10 years of history, replacing it with a freakingly stupid PlaceHolder Entry. Now, I may have to go into my old Backups and somehow figure out how to re-enter everything, assuming that the Quicken and Chase software are too incapable of being able to re-download all the transactions.

I've used Quicken since the early/mid 90's first on MAC and then Windows, and I maintain a file containing my complete history and it is on the order of 250MB, and this kind of incompetence from unnecessary and useless s/w fiddling is finally testing my patience with this product.

Has anyone else had this happen to them in the past day or month, from Chase or any other bank?

Ducksoup_SD

The easiest thing will probably go to your last backup and restore your other entries from there, since a few days (weeks?) of entries should be far fewer than 10 years worth in one account. If you're using the auto backup feature, it saves a backup quite often (I typically get two or three auto backups between my forcing a weekly backup), so that would save you some time. Make sure you don't auto accept future downloads, too - it's worth a couple of seconds to make sure your download isn't going to trash your accounts.

I had something similar happen years ago, so I quit using a single file and just saved a yearly copy for each year, purging the old transactions from the existing file. I actually keep the previous year until the present year is done, so I can reference cash performance over a one year period. With stocks and other investments, Quicken automatically keeps all the data in the file for performance and taxes, while it can archive your regular transactions like credit, checking, and cash. That way, once the data is archived, no s/w update can kill it all, but you can still access it anytime by just opening each year file in Quicken.

Another benefit is that the file loads and saves much faster with the smaller size. Regular backups are smaller, too, so it's easier to keep a bunch around, just in case.

I also have archived three PDF bank transaction reports for each year, sorted by Category, Payee, and Date. That way, if Quicken dies or for some other reason the files become unreadable, I'll still have records of my transactions that are human readable.

chasticsto

Thanks Ducksoup_SD, I did what you first recommended (to use a backup file) and then found that all the Express Web Connect accounts had the Quicken Closed symbol (circle with slash) on them, such that I'd have to reconnect all those accounts as well as recovering the other transactions. what a mess—at least I only had to do it five times for the 15 or so impacted accounts. Note that I looked at various backup files before reconnecting and quicken had the closed symbol on the accounts from all the files. I have been hesitant to do the yearly files, for one reason I like being able to just search on one file for items of interest (when did we buy an appliance or when/how many times did we pay to have it repaired, or when did we go on that vacation?…). Oh well, I may just have to bite that bullet. good to hear you've had good results with that.

I do have to admit to a bit of apprehension for downloading transactions going forward, as the trust-factor has severely been hit.

Thanks again for your advice.