Home Depot Billing

jsattenspiel

I just opened a Home Depot account and was able to add the account to Quicken Classic Desktop without issue, all transactions downloaded. However…when I try to add the account as a biller I get a message stating that I first need to add the account!!! It has been added and is working fine, the billing module is just not seeing it! Sent a problem report, but no response thus far.

Quicken Anja

Hello @jsattenspiel,

We appreciate you reaching out regarding this issue!

I checked the internal status of this Online Biller, and unfortunately, it’s currently showing a degraded status. This is why the connection attempt is failing, and at this time, we do not have an ETA on when this will be resolved.

As for the Problem Report you submitted—please note that these submissions don’t receive direct responses, which is also mentioned at the top of the submission form. The information provided is used for statistical tracking and to assist our teams in investigating wider issues that may be impacting multiple users.

We apologize for any inconvenience this may be causing! Thank you.

Jack W

What does a degraded status mean? I had to copy my data file and rebuild all of my connections and now have the exact same problem as @jsattenspiel. The connection was functioning in my old data file.

Quicken Anja

Hello @Jack W,

Thank you for adding to this discussion!

A degraded status means that the connection between Quicken and the biller is currently impaired on the biller’s end. This can lead to issues like failed updates or errors when trying to add or refresh the bill.

In cases like yours, where it worked in the old file but not the new one, it’s likely because the old file had an existing connection that continued to function, while the new file is attempting to establish a brand-new connection, which is now being blocked by the current issue.

While we don’t have an ETA for when this will be resolved, the status is being tracked internally. We understand how inconvenient this is and appreciate your patience.

Thank you!