Quicken Classic 27.1.62.16 unusable, hangs on every movement

Chmiels

Saving any transactions, switching between account registries or pretty much anything in Quicken now hangs for an unusable period of time. Blue Circle spins for minutes before being able to do anything and then it just repeats. It's impossible to work with right now.

I've tried the repair and super validate. Excluded from virus scans. Everything else is working just fine on the PC. It's just Quicken that is having a major problem.

Quicken Anja

Hello @Chmiels,

We appreciate you bringing this to our attention!

I’d like to gather some additional information to better diagnose the problem:

• Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
• Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
• When did this issue first start occurring?
• Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?

Your answers will help us diagnose the issue more effectively.

To start with something simple—if you tend to leave your computer and Quicken running for long periods, a full system reboot can sometimes help clear out any lingering background processes or memory issues that might interfere with Quicken’s performance. When you get a chance, please fully restart your computer, reopen Quicken, and let us know if anything changes.

We’ll continue working together from there to troubleshoot further if needed. Looking forward to your reply!

Chmiels

I have done a reboot and a shutdown and nothing changed. There were a couple of Windows updates instlled this month. This has been a problem for a couple of weeks now, I don't remember when exactly it started but not that long ago. I am also aware of the issue with the cloud backups and synching so the data file is on the local hard drive and only backed up when I do so through the software.

CaliQkn

@Chmiels I think uninstalling and reinstalling the Quicken program might help, if you haven't tried already. You can get the latest update program in you Quicken account or at "quicken/activate".

Chmiels

I uninstalled, reinstalled and got an error. Uninstalled again, deleted the directory, rebooted, and reinstalled. No error this time on the install. It did not prompt to find a data file or create one but found the existing. No change. Still cannot do anything as it hangs up and each transaction takes minutes to complete.

RalphC

Especially if the issue started "…not that long ago", I'd try restoring a known-good data file backup.

Chmiels

It was the data file. I had to go back to last month to find a working backup.

Quicken Anja

https://community.quicken.com/discussion/comment/20488577#Comment_20488577

Thanks for the update! Glad to hear you were able to find a solution through restoring a backup.