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download transactions from institution website causes Quicken to crash

Jack

Windows Classic Deluxe Windows

Previously logged in October 2024 was answered with suggestions to Validate File and CLOSED

I have VALIDATED and SUPER-VALIDATED my file and the issue still occurs. With the unworkable Vanguard Direct Connect issue, it has become more critical for me. Previously, I was only using this feature occasionally … it is now the only way I have to get my transactions from Vanguard. And since I have 5 Vanguard accounts, the only way to get the transactions requires re-starting the Quicken app for each account that has transactions. Are there any other suggestions for resolving this issue? I have experienced it with Ally Bank and Vanguard.

There is no error message; the Quicken app simply shuts down (disappears) after the TX are downloaded. When I restart the Quicken app, the TX are there and I can complete the update.

i am running the latest version of the Quicken application … R62.16 Build 27.1.62.16

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Comments

UKR

Are you downloading QFX files from the brokerage?
If so, check the setting "Keep Quicken open after Web Connect completes" in Edit / Preferences / Web Connect is enabled (has a checkmark).

Jack

Thank you, UKR. Where have you been all my life? That must be a relatively new setting … but it seems to have resolved my issue. Thanks again.

NotACPA

https://community.quicken.com/discussion/comment/20488034#Comment_20488034

Sorry, but not new. That setting has existed for as long as I can remember.

What MIGHT have happened, however, is that sometimes a Q program update will do strange things re: settings and change them for inexplicable reasons.