Connection issues with FifthThird, Discover (one CC works and one CC does not), and FNBO

System

This discussion was created from comments split from:

Multiple Bank issues Quicken Mac

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Bdub0714

Following as I have experienced a similar issue with FifthThird, Discover (one CC works and one CC does not), and FNBO.
I have tried the above suggestions plus the following:
1. Remove the account in question and add new account.
2. Restore from old backup
3. Remove Quicken and reinstall

I don't have a solution and I am not able to get some historical transactions. The financial institution will only go back 6 months. I don't want to deal with using an older back up and then manage months of reconciliation.

Quicken Kristina

Hello @Bdub0714,

Thank you for letting us know you're seeing connection issues with multiple financial institutions. So that we can help you troubleshoot, please provide additional information. What is happening when you try to add/update your account(s) with these financial institutions? Are you seeing any error messages/codes?

When I check on our end, I do see a FDP-103 error when attempting to connect to Fifth Third bank. Are you seeing that error on your end also? If you are seeing that error, then I recommend following the troubleshooting steps in this article on FDP-103 (invalid credentials) errors:

https://www.quicken.com/support/error-when-adding-or-updating-accounts-103-or-did-you-mistype-your-sign-info/

I look forward to your response!

Bdub0714

I get the standard "Did you mistype your sign-in information." This morning, the remaining Discover CC account asked for updated information. I entered the password (that worked yesterday) and now it too has the same account.

I have followed the recommended steps of waiting an hour, logout, add account, etc.

Quicken Kristina

Thank you for your response,

To clarify, are you seeing the FDP-103 (invalid credentials) error with all three of the financial institutions you mentioned?

Waiting an hour and logging out are not troubleshooting steps in the article I linked earlier; those sound like troubleshooting for CC-929 errors. I can see you did that troubleshooting with Support back in early March. Are you seeing CC-929 errors again?

If you followed the troubleshooting in the article that I linked and the issue persists, the next step is to close the Quicken program, temporarily change your password(s) with the problem financial institution(s), open Quicken, update the password(s) in Quicken, and test to see if the issue is resolved.

Thank you!