Frozen Window

CLS3

When attempting to set up download from bank using Quicken Classic Mac, window freezes at end of setup.

[Edited - Removed Personal Information]

Quicken Kristina

Hello @CLS3,

Thank you for letting us know you're encountering this issue. To clarify, does this happen only when connecting to UBS, or does this happen regardless of which financial institution you try to connect to? If you use multiple displays (such as a dual screen setup), you may want to check for any pop-ups on the other screen. Sometimes, the program can seem to freeze if there is another prompt waiting for your response (such as a prompt for multi-factor authentication).

I look forward to your response!

CLS3

happening with UBs and Schwab

Quicken Kristina

Thank you for your reply,

When did you first notice this behavior? Was there anything that happened just before the issue started, such as a program/computer update or unexpected program/computer shutdown?

Since issues with freezing can sometimes be caused by issues in the program, please try uninstalling and reinstalling Quicken.

Thank you!

CLS3

So I should uninstall and reinstall and then open backup file?

Quicken Kristina

Thank you for your reply,

I'd recommend opening your main file after reinstalling Quicken. If the issue persists in your main file, then try restoring a recent backup from before the issue started.

Thank you!

Quicken Kristina

Hello @CLS3,

I haven't seen a response from you in a while. Do you still require assistance?

Thank you!