Capital One 360 CC-800 error

Tony Luers

Quicken Windows

Went to update my accounts, Capital One 360 came back with CC-800 error.

Went through the reauthorization motions, it said I'm already sharing with Quicken.

Is this a Quicken issue or a Capital One issue?

Screenshot 2025-04-29 184633.png

CaliQkn

@Tony Luers using the "Click to Fix" isn't always successful.

Please take a look at this Quicken Support article -

https://www.quicken.com/support/error-message-when-updating-accounts-cc-800/

It has some steps to resolve the CC-800 error that might work for you.

Tony Luers

That worked, thank you!

rwf121248

I HAD THE CC-800 ERRORS START TO SHOW UP ABOUT 3 WEEKS AGO. CONTACTED SUPPORT EVERYDAY AND FOLLOWED THE SAME CORRECTIONS EVERYDAY THAT SUPPORT RECOMMENDED. THEY ONLY WORKED FOR THAT DAY. THE FOLLOWING DAY THE ERRORS CAME BACK. My errors were with Schwab, Chase and US bank. They did say I had a lot of data in my files. Which I did from back to 2009. The only thing that fixed the errors for me was to delete all the old data. I only kept data from about Jan 2023 to present. Since then, about May 16th I have not had the error. So maybe that is the fix. Good Luck. 20 plus year user of Quicken. Bob

Tony Luers

The fix in the comment above worked for me.

But I had other issues starting as well with downloads. Fidelity told me to create a new test file, it has worked perfect. Problem though is the data is from when the file was created, so I seem to have lost my history.

I have another financial program that has simpler data and it somehow crashed and disappeared when Windows updated my computer. I lost all my daily history for 9 years, couldn't even find the backups.

But I do wonder if there is a limit on how much data or history that you can keep.

Kara Gray

https://community.quicken.com/discussion/comment/20491876#Comment_20491876

I'm having this same issue, and I also have a lot of old data. How did you go about deleting some of it? Just delete old accounts? Somehow delete account history for those you've had that long?

Tony Luers

I just followed the link in the above comment and haven't had a problem since.

https://www.quicken.com/support/error-message-when-updating-accounts-cc-800/

I would hate to think that you "have too much data" and need to delete it. I use Quicken and another program. My computer updated and I lost the data in both programs. 13 years of investing data and history gone. Now I make sure to regularly back up and copy.

Kara Gray

https://community.quicken.com/discussion/comment/20493174#Comment_20493174

Agreed Tony. "Too much data" seems like a ridiculous notion. But I have followed those instructions multiple times, and the problem persists. It's been at least two months for me now.

Tony Luers

I would reach out to support.

I had another issue with updates and Fidelity had told me how to set up a "test" file. I did that and it solved that problem. Interesting thing is the appearance of my old Quicken file and the new file are different. So now I use the "test" file as my working file.