Everbank AGAIN

Paulio
Paulio Quicken Windows Subscription Member ✭✭
edited April 30 in Download, Add/Update Accounts (Windows)

Well, everything was working fine for the last few weeks, including the functional - yet irritating - MFA prompt. [Removed - Speculation/Disruptive/Profanity] Now have had multiple failed download attempts including receiving CC-506 after MFA, receiving "not your fault" error when trying to reset account, and a "successful" update, even though no MFA was triggered/required. [Removed - Sarcasm/Disruptive]

506.jpg
reset.jpg
Tagged:

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Paulio,

    We appreciate you taking the time to bring this issue to our attention!

    Upon reviewing your account, internally, the errors you are receiving fluctuate between FDP-185(CC-585) and FDP-106(CC-506).

    To troubleshoot these errors, first, I recommend that you review and follow the instructions outlined in this support article regarding error CC-585, and if that does not resolve the issue, then please follow the instructions as detailed in this support article for error CC-506.

    When working through these steps, please make sure to follow each one carefully and in order. Skipping steps—even those that may seem minor—can impact the results and may interfere with the troubleshooting process.

    Let us know how it goes!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • chall3809
    chall3809 Member ✭✭

    This problem has started again.

    Tried resetting account, but it just fails every time now.

  • ksdindy
    ksdindy Quicken Windows Subscription Member ✭✭

    Same thing happening to me. So frustrating

  • TCL Peter Rabbit
    TCL Peter Rabbit Quicken Windows Subscription Member ✭✭✭

    i logged into everbank website. was asking a question to accept new terms. once i answered that and logged out, everbank started working in Quicken.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thank you for taking the time to let us know you are experiencing issues with Everank, and @TCL Peter Rabbit we appreciate you sharing that information.

    https://community.quicken.com/discussion/comment/20489010#Comment_20489010

    Can others please try logging into the EverBank website directly and check if there are any prompts or agreements that need to be accepted? If so, complete those steps, log out, and then try updating in Quicken again.

    Please let us know if this resolves the issue for you as well.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • ga15859
    ga15859 Quicken Windows Subscription Member

    I can confirm that I was also receiving new failures from Everbank over the last two days, but after logging into Everbank and accepting the new terms, Everbank started working in Quicken again the same way it has been for the last few months (meaning MFA required every single update).

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @ga15859,

    Thanks for adding to this discussion and confirming that accepting the new terms on EverBank's website resolved the issues in Quicken.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • robert W
    robert W Quicken Windows Subscription Member ✭✭✭

    Logging into the everbank online site and accepting their new disclosure cleared up the problem in Quicken for me! Thank you.

Categories