NBT Bank -- "Concurrent Session Detected"

Jake_K

For several weeks now every night at around the same time I am receiving an email from NBT Bank stating:

"Your Online Banking account was accessed at the same time by different devices or browsers. If you don’t recognize this activity, please secure your account immediately by changing your password, and contact Customer Service at 800-xxx-xxx."

I contacted NBT and they verified that the access is by Quicken every night, and there is no way to turn off these alerts since they are automatically sent as a fraud protection. Since I never received these notifications before, clearly Quicken is doing something different with its data gathering than it was doing prior to mid-April. Maybe it has to do with my having multiple NBT accounts and rather than grabbing all info at once its accessing each one individually at the same time? Just a guess.

Regardless, since these alerts can be turned off by NBT, is there something Quicken can do here? Again, obviously Quicken changed some data aggregation procedure because I never had these alerts before.

CaliQkn

@Jake_K this could mean that your bank has updated or enhanced their security for fraud protection. It could also mean that there is a change in the data aggregator that Quicken is using. The last thing your bank wants to do is turn these alerts off. It leaves their customers accounts open to unmonitored unauthorized access. You could ignore these alerts, but it can leave your accounts open to fraud. You can't always assume that these alerts are because of Quicken.

Jake_K

Thanks for your input, CaliQkn, but I didn't assume these alerts were caused by Quicken. I contacted NBT Bank, their tech support investigated, and confirmed that the alerts were indeed triggered by multiple logins simultaneously by Quicken. They stated the bank had not changed anything on its end — therefore a change by Quicken's aggregation must indeed be causing the alerts.