Quicken Download Issues - Started Saying Several Accounts Have Been Deleted

John Robinson

Have seen this for 2 days now. When doing downloads 4 of my accounts are logging as errors. Quicken summary says that they may have been deleted. All CC-800 errors. Waited a day as I thought it would correct, but has happened today too. This is for BofA, Discover, Paypal and a Bank Loan Account. All others update fine. No accounts have been deleted or changed. They downloaded fine 2 days ago,

John Robinson

Going one by one and resetting the accounts seems to have worked. Only issue in doing that is Bank of America reset and downloaded/duplicated 512 days of transactions. The rest matched and corrected fine.

Quicken Anja

Hello @John Robinson,

We're glad to hear the issue is resolved, and we appreciate you updating your post as well as sharing that resetting the accounts one by one worked, as that can help others experiencing the same problem.

Regarding the duplicate Bank of America transactions, you can manually delete them, and they should not re-download once removed.

Additionally, for future reference, here’s a support article with more details about this error.

Thank you!

lks2022

I keep getting this error as well. It's been happening for about a week. I go through the steps to reactivate or re-add accounts but then I get the error again within a few days. Easy to fix, but I should not have to keep doing this.

CaliQkn

@lks2022 I have found the following steps are pretty successful in permanently fixing the reoccurring CC-800 errors -

1. Make a backup of your data file.
2. Validate your data file. Click on File→Validate and Repair File, then select "Validate". Click "OK". Review the "Validate & Repair log" for any messages that need to be acted upon.
3. Super Validate your data file. Same as step #2, except hold Ctrl-Shift when clicking on "Validate and Repair File".
4. Do a "Copy File" to create a copy of your data file. This process forces a rewrite of code and fix some file corruption issues. It will also clear out online connection "remnants" for all accounts. Click on File→Copy or Backup File, and select "Create a copy or template", and then click Next.
5. On the next screen, leave the defaults as is. You can change the new file name and location, if you wish. Click on "Save Copy".
6. During the copy process, you will be asked to provide a password for the new file. If you don't want a password, hit ESC.
7. When the process completes, switch over to the new file. You will need to re-setup online services for all accounts in the new data file.

This is the only way I have found to permanently fix the reoccurring CC-800 errors and CC-800 errors that affect multiple financial institutions.

Dan Prichard

I have the same issue. But I want to know WHY. This is not the first time this has happened, and resetting and updating 12 accounts is a pain. And every time at least 1 has an issue with a transaction, or the beginning balance is incorrect.

CaliQkn

@Dan Prichard I have found that the EWC and EWC+ connections are very touchy. If any of the parameters of the connections are changed or altered, the connection breaks and shows as CC-800 errors.

Situations I have found that can cause multiple or reoccurring CC-800 errors

• Restoring a backup file
• Signing in with a different Quicken ID
• Deleting a Quicken cloud file
• Resetting a Quicken cloud file

I think it has to do with that the EWC and EWC+ use the Quicken cloud to establish and maintain online connections with the FIs.

Dan Prichard

@CaliQkn Thank you for the suggestion. However, I have done none of these actions. I was doing a simple update, and BAM! CC-800

CaliQkn

@Dan Prichard these CC-800 errors are sometimes like gremlins they pop up and sometimes keep popping up unless you clear out all your connections. Sometimes finding out how and why is a process of elimination.

Have you tried the steps I provided to lks2022? It is the only way I have found to stop these CC-800 errors from reoccurring.