Since April 28 Quicken has not been able to connect to my accounts online why?

HankL

I'm getting the error message (peach-colored, top of the page): Quicken cannot connect to this account.

I clicked on "Fix It," and it asked for login, password, and security question … but still did not connect.

Quicken Anja

Hello @HankL,

We appreciate you reaching out about this issue!

Upon reviewing your account, I found that you are using Quicken Classic for Mac so I went ahead and moved your post to the appropriate Mac category as this was originally posted in Windows.

Additionally, looking internally, I'm seeing some errors occur with ELCA Federal Credit Union. So to confirm—is this the financial institution you are referring to? If so, is this also the only financial institution you're experiencing trouble with, or are there others as well?

If you don't mind, could you please provide a screenshot of what you are seeing on your end?

Last, please provide the following details below:

• Where is your Quicken data file stored? Is it on your local hard drive or a cloud-based/external drive (e.g.: iCloud, DropBox, USB, etc.)?
• Have you attempted any troubleshooting steps so far? If so, what were they?
• Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
• Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
• Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?

Your answers will help us diagnose the issue more effectively.

Check back and let us know!

HankL

There are two accounts with the ELCA FCU (Checking and Savings); both are showing error messages. The last time I was able to update was 4/28/25.

The earlier attached screenshot shows the error message at the top (it's the same for both checking and savints).

The later attached screenshot shows what I got after I followed the "reconnect" process.

I also have two accounts at Watertown Savings Bank (Checking and Savings). Those have no been synchronizing since 3/3/25. There has been more recent activity in both accounts, but Quicken is not updating…nor is Quicken giving me any error message for those two accounts.

HankL

In answer to your other questions:

• Where is your Quicken data file stored? Is it on your local hard drive or a cloud-based/external drive (e.g.: iCloud, DropBox, USB, etc.)? LOCAL HARD DRIVE
• Have you attempted any troubleshooting steps so far? If so, what were they? ALL I'VE DONE SO FAR IS WHAT I DETAILED ABOVE.
• Are you using a VPN while updating your accounts? If so, does disabling it make any difference? NO.
• Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists? NO.
• Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)? I'm running Sequoia 15.4.1. There was an update recently, but I don't think it was this week.

Quicken Anja

@HankL Thanks for following up with those details—that’s very helpful.

After checking internally, I found that ECLA Federal Credit Union is currently producing two different errors: FDP-185 and FDP-103.

• To start, please follow the steps in this support article for addressing FDP-185.
• If you're still unable to connect after that, go ahead and follow the troubleshooting steps outlined in this support article for FDP-103.

As for Watertown Savings Bank, I’m not seeing any current internal errors associated with it. That said, you can still try the steps from the FDP-103 support article for this institution as well to see if it helps push through your downloads.

Let us know how it goes!

HankL

Thank you!

I won't get to these until Sunday or Monday; I'll let you know how it goes.

Quicken Anja

You're welcome, and no rush! I'll wait for your update.