Download Issues with Express Web Connect Accounts

System
System Member admin
edited May 2 in Download, Add/Update Accounts (Windows)

This discussion was created from comments split from:

Adding Sallie Mae Account is Broken

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  • Rick8
    Rick8 Member ✭✭✭✭
    edited May 2

    I received the same error code for Sallie Mae today 5-2-25. This is after being asked to re-authorize many accounts over the last week. After fixing Sallie Mae issue, all working fine. Did a complete OSU and now receive error for all accounts not Direct Connect " it seems your accounts have been deleted….." Quicken has a major issue for all accounts that use Express Connect or Express Connect+. [Removed - Speculation], but it is ongoing and creates different problems/errors and error codes every day. [Removed - Rant] Since Express Connect was enacted, [Removed - Inaccurate] by the financial institutions, I have not had a full week of transaction downloads working for Express Connect accounts. Quicken - fix all the download issues with Express Connect [Removed - Speculation/Disruptive/Rant/Language]

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Rick8,

    Thank you for letting us know you encountered a connection issue with multiple accounts. To help troubleshoot, please provide more information. Was there any error code to go with that error message? The message you describe sounds like a CC-800 error. If that is the error you are seeing, then I recommend following the troubleshooting steps in this article on CC-800 errors: https://www.quicken.com/support/error-message-when-updating-accounts-cc-800/

    You mentioned you haven't had a full week of your Express Web Connect and Express Web Connect+ accounts working. Please provide more details. Which financial institutions are you having this issue with? What error messages/codes are you seeing? How often is this happening?

    I look forward to your response!

    Quicken Kristina

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  • Rick8
    Rick8 Member ✭✭✭✭

    Hi Kristina,

    Thanks for replying. Everything is working fine now that I have reauthorized all my accounts. My point was that since Express Connect and Express Connect + were instituted, neither works on a consistent basis. Every week their is an issue, cc error, server error, or something else that causes a problem. Just imagine if your Windows Operating System or Apple IOS worked as well as Quicken OSU. There would be rioting in the streets. I have been a user of Quicken for windows since 5.25 floppy disks. It was reliable and worked 99% of the time (till EC and EC+). It is always us, the users that have to fix the issue. Why can't Quicken fix these problems once and for all. We are paying for a service to work. Is it too much to ask that it work better than 50% of the time?? I appreciate all you and the other moderators do. It is a difficult job. It would be easier for you too if the same issues did not recur over and over. Best of luck, with highest regards, Rick

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    I'm glad to hear everything is currently working.

    I can understand that it's frustrating when you expect Quicken to just work and keep running into problems.

    When I review our internal tools, I can see that you've reported a few different problems since March of this year. It appears that its mostly different errors and different financial institutions every time.

    Has this been going on since before March? If so, are there any specific financial institutions and errors that seem to frequently pop up?

    Thank you!

    Quicken Kristina

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  • Rick8
    Rick8 Member ✭✭✭✭

    The only reason I have been reporting now is I am sick of fixing the issues myself. Tech service only offers the same lame fixes, off a script, that do not work most of the time. The re-authorization issue is only the latest. Most major issues have occurred since Express Web Connect was introduced. Schwab was the worst with the "transition" I believe last summer. It went on for months. Sallie Mae, then Capital One. Now Citi Bank is the latest. Today Schwab won't download. No explanation, just that Quicken is looking into it. It's time Quicken fixed it. The price keeps going up. Now we are locked into a subscription service, offering "new features" like Bill Pay for an additional price. This was included in the past. For years Quicken has not fixed the download transactions process so it works consistently. It is a wonderful and complete program but the current owners are ruining it putting greed ahead of improving it and taking care of their customers. This will soon impact sales growth and impact the profit they seek. Too bad they do not have a corporate philosophy like Apple! I used to recommend Quicken to everyone, with no hesitation. Now, not so much. Again, I appreciate all you do. Please do not take this personally. I only state it so hopefully It will get back to the people who can make the decision to really fix it. Regards, Rick

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