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Download Issues with Express Web Connect Accounts

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This discussion was created from comments split from:

Adding Sallie Mae Account is Broken

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Quicken Kristina

Hello @Rick8,

Thank you for letting us know you encountered a connection issue with multiple accounts. To help troubleshoot, please provide more information. Was there any error code to go with that error message? The message you describe sounds like a CC-800 error. If that is the error you are seeing, then I recommend following the troubleshooting steps in this article on CC-800 errors: https://www.quicken.com/support/error-message-when-updating-accounts-cc-800/

You mentioned you haven't had a full week of your Express Web Connect and Express Web Connect+ accounts working. Please provide more details. Which financial institutions are you having this issue with? What error messages/codes are you seeing? How often is this happening?

I look forward to your response!

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Quicken Kristina

Thank you for your reply,

I'm glad to hear everything is currently working.

I can understand that it's frustrating when you expect Quicken to just work and keep running into problems.

When I review our internal tools, I can see that you've reported a few different problems since March of this year. It appears that its mostly different errors and different financial institutions every time.

Has this been going on since before March? If so, are there any specific financial institutions and errors that seem to frequently pop up?

Thank you!

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Mastercraft

I am having a similar issue. For the past two weeks or so, I have had to reconnect my accounts, only for the connection to be lost. This is occurring across all accounts: Etrade, Wells Fargo, Pinnacle bank, Ally.

For Barclays, I am told there is an account with a non zero balance, which is not accurate. Is there a way to fix these issues in order to have the program work seamlessly?

Patrick Moss

[Edited - Readability]

Quicken Kristina

Hello @Mastercraft,

Thank you for letting us know you're encountering similar issues. To clarify, are you also seeing CC-800 errors? If not, then what is happening when the connection is lost? Are you seeing any error messages/codes?

I can see that you encountered the known connection issue with Barclays earlier. Were you able to successfully connect, but are now seeing incorrect balance information? Is it the online balance that's incorrect, the balance in Quicken that's incorrect, or both?

I look forward to your response!

jtc_7

I am having the same trouble. Today, it's that Chase bank won't download the transactions on some of their accounts. It says they are updated, before and after reactivating, but no transactions are downloading.