This discussion was created from comments split from: Amex accounts won't update.
Quicken is no longer updating transactions for American Express for me either. I deactivated and reactivated. It goes through the motions but nothing gets downloaded. No error messages.
Thanks for reaching out! After some investigation, I can see that you are receiving a CP_Account_Not_Found error with your American Express account(s). That’s a fairly general error, so to dig in further, I’ll need a bit more info from you.
Please submit a problem report with your logs so we can investigate more deeply. Here’s how to do that:
Let me know once you have done so!
Report sent
I sent this as requested a week ago.
Hello @patruns,
Thanks for your patience and for submitting the report!
After reviewing your logs, I did find an FDP-350 error associated with your American Express connection. This particular error typically occurs when the security token used for authentication has expired, or when American Express’s servers don’t return the expected data during a transaction update.
To resolve this, please try the following steps:
Log into your American Express account online and check for any linked third-party services (such as Quicken). Remove or unlink Quicken if listed.
Follow the steps in this support article to reactivate your American Express account(s). Be sure to carefully link to your existing account(s) in Quicken when prompted.
Let me know how things go after following those steps—I’m here to help if the issue persists!
I haven't heard from you yet. Are you still needing assistance?
Let me know!
Checking in once more before this thread is closed due to lack of activity!
This thread has been closed due to a lack of activity. If you are still experiencing this issue, please start a new thread.
Thanks!
