American Express not updating

System

This discussion was created from comments split from: American Express not updating.

JanGilbert

I have been having issues with American Express updates too. I have 3 active accounts and never know if they have downloaded or not. Quicken does not leave me a message saying either way. I have to deactivate and reactivate each and every time. I have used all the help functions, screens to not always have actions recommended available as they are greyed out. Very frustrating.

Quicken Jasmine

Hello @JanGilbert,

Thanks for reaching out. I took a look at the internal errors and I am only showing a status of "ok" for your American Express account(s).

Are you seeing any specific error messages or codes within the Quicken app when you try to update these accounts?

If not, please go ahead and submit a problem report with your logs so we can investigate more deeply. Here’s how to do that:

1. In Quicken, go to Help > Report a Problem
2. Include a brief description of the issue
3. Make sure to check the boxes to include log files and screenshot (if applicable)
4. Submit the report

Once you’ve done that, just reply here to let me know.

Thanks!

Quicken Jasmine

https://community.quicken.com/discussion/comment/20489293#Comment_20489293

Just checking in, are you still needing assistance?

Quicken Jasmine

https://community.quicken.com/discussion/comment/20489293#Comment_20489293

Just checking in once more before this thread is closed due to lack of activity!

Quicken Jasmine

Hello @JanGilbert,

This thread will now be closed due to a lack of activity. If you are still experiencing the issue, please start a new thread.

Thanks!