Different functions hanging

System
System Member admin
edited May 6 in Download, Add/Update Accounts (Windows)

This discussion was created from comments split from: One step update has stopped working..

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  • redsnapper
    redsnapper Quicken Windows Subscription Member ✭✭
    edited May 5

    One step update hangs (since earlier yesterday). Mobile sync hangs (since earlier yesterday). Restarting computer has not helped. Internet connection tests good. Resetting cloud data does not seem to have helped, as it hangs when it gets to the final "Transactions" step. It's particularly challenging because once it hangs, you have no option but to end the Quicken program with the Task Manager, which can leave the system in an unstable condition and it's never clear that yet another restart isn't required to restore stability. Very time consuming. Quicken itself needs to provide a way to gracefully escape from a Sync or Update process. As suggested above, I've "signed out" and "signed back in" to my data file. (Actually, I wasn't entirely sure what that above advice meant, but what I did was create a new "Test" data file, then switched back to my regular data file.)

    OK, after the last attempt at creating a test data file, then switching back to my regular data file, a Cloud reset/Sync succeeded, although it took a good 15 minutes to complete! After that, the One Step Update worked again.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @redsnapper,

    Thank you for coming to share. I am happy to hear that you were able to resolve the issue!

    Please don't hesitate to reach back out with any further questions or concerns!

    -Quicken Jasmine

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