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CC502 Update

Scrapper

Keep getting CC502 error at Spokane Teachers Credit Union, it appears to have started May 5th and continues today May 6th, I have restarted both the laptop and quicken to no avail. STCU is saying that the problem is not on their side, so that leaves Quicken Deluxe

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Comments

Quicken Anja

Hello @Scrapper,

We appreciate you reaching out and letting us know about this issue!

Since you are receiving a CC-502 error, please take a moment to review this support article regarding this error.

However, after checking internally, I found that you are also receiving two different errors internally as well: FDP-185(CC-585) and FDP-103(CC-503).

To start, please follow the steps in this support article for addressing FDP-185(CC-585).
If you're still unable to connect after that, go ahead and follow the troubleshooting steps outlined in this support article for FDP-103(CC-503).

Let us know how it goes!

Scrapper

Funny, this statement is the first thing Quicken support had me do:

We recommend that you don"t

deactivate and reactivate your account(s) to troubleshoot this specific issue, it could cause other problems.

Support left the accounts deactivated at this time and no reactivation suggested or indicated

Quicken Anja

@Scrapper Thanks for following up!

After reviewing your support tickets internally, I can see that you contacted Quicken Support after my initial response, and the issue was escalated to our Tier 2 team. That escalation ticket is currently still open and being worked on, though at this time, there is no estimated timeframe for resolution.

Because there's an active escalation in progress, it's recommended not to do any further troubleshooting for now, as that could interfere with the investigation and resolution process.

We appreciate your patience while the team continues to work on this. Let us know if you have any other questions in the meantime!