Barclays CC-508

TCL Peter Rabbit
TCL Peter Rabbit Quicken Windows Subscription Member ✭✭✭
edited May 7 in Download, Add/Update Accounts (Windows)

Barclays website is now displaying a balance transfer offer. This causes a CC-508 that expects Quicken users to log in and clear the offer. Only problem is that the offer doesn't appear to be able to be cleared unless you actually accept the offer and transfer a balance. So CC-508 will continue until Quicken fixes or the offer goes away in 38 days.

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  • CaliQkn
    CaliQkn Quicken Windows Subscription Member ✭✭✭✭

    @TCL Peter Rabbit have you tried contacting Barclays? There must be a way to bypass that offer screen.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited May 7

    Hello @TCL Peter Rabbit,

    Thanks for reaching out!

    I was able to confirm that you are also receiving the CC-508 (FDP-108) error internally with your Barclays Bank account(s). A CC-508 error occurs when your financial institution has added either a new page to its website or a pop-up window that requires your action to bypass it, such as promotional materials, like a credit card or loan offers. Below you can find some troubleshooting steps that might assist you in resolving this issue, it is recommended to save a backup before proceeding (just in case). You can find these instructions and more information in this Support Article.

    First, refresh your online account information in Quicken

    1. From your account register, select the Actions gear icon at the upper right of your register (Ctrl + Shift + N).
    2. Then, select Update now.
    Update%20Now_0.png
    1. Follow the on-screen instructions to complete the update.
    2. Repeat these steps for each financial institution experiencing this error.

    Then, visit your bank's website

    1. Sign in to your financial institution's website.
    2. Navigate to the page you download your account information.
    3. When you encounter the new web page that requires your response, fill out the requested information and dismiss the screen. This could be a dialog requesting you accept terms of service or a special offer.

    Important: If you have the option to not display the page or ask you again, select that option. If you do not, the error may continue to occur.

    If the issue persists

    1. Close Quicken.  
    2. Click the Start button and select Control Panel.
      • Windows 10: the Control Panel is located in the Windows System folder in the Start menu.
      • Windows 11: Go to the Start menu and select All apps.
    StartMenuAllApps.png

    Then, go to Windows Tools and select Control Panel. 

    1. Select Network and Internet > Internet Options.
    2. Under Browsing history, click Delete.
    3. Make sure there is a check next to Temporary Internet Files. The other checkmarks are optional.
    4. Click Delete.
    5. Then click OK when done.
    6. Log in to your financial institution's website and accept Cookies and any security measures, as requested by the site.
    7. Open Quicken and try your update again.

    Note: If the Security level is set too high, it may prevent your system from storing the cookies and security necessary to continue functioning with your financial institution. Medium security level should be sufficient to store the cookies and security. You can re-elevate the security level after a successful connection with your financial institution. If the financial institution uses expiring (session) cookies or expiring security, you may have to repeat these steps each time the cookies/security expire.

    I hope this helps!

    -Quicken Jasmine

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  • TCL Peter Rabbit
    TCL Peter Rabbit Quicken Windows Subscription Member ✭✭✭

    There isn't a way to respond that clears the offer popup. I've tried several ways.

  • TCL Peter Rabbit
    TCL Peter Rabbit Quicken Windows Subscription Member ✭✭✭

    I've messaged Barclays, requesting that the offers be removed from my account. I'll let you know what they say.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    https://community.quicken.com/discussion/comment/20489674#Comment_20489674

    Great, please do.

    Thanks!

    -Quicken Jasmine

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  • TCL Peter Rabbit
    TCL Peter Rabbit Quicken Windows Subscription Member ✭✭✭

    Barclays says the offers can't be removed until they expire in 38 days.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    https://community.quicken.com/discussion/comment/20489701#Comment_20489701

    Thank you for coming back to update us. I am sorry to hear about the frustration this is causing. I suggest attempting the troubleshooting steps that I previously shared. Even though they are not a guarantee, it is worth a shot.

    -Quicken Jasmine

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  • TCL Peter Rabbit
    TCL Peter Rabbit Quicken Windows Subscription Member ✭✭✭

    Those steps don't work. Simpler solution - I'm closing my savings account over the next few weeks and will make a decision on the credit card after that.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    https://community.quicken.com/discussion/comment/20489713#Comment_20489713

    No worries, thanks for coming back to let us know!

    -Quicken Jasmine

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