Seriously, what is the deal, Quicken? I have paid for and used your product for nearly 30 years now. For the first 17 years I never had any issues whatsoever. Over the last decade I have had to close multiple files and start over from scratch around a half dozen times due to corruption, the last time in Feb 2022. In May 2023 and May 2024 I had major problems where all of my Online services were completely disconnected, all in the same day. Fast forward to today ... it's happened again! It takes a few hours to go back through the process of doing the Resets on those accounts, because every time I do that, once it reconnects the accounts in Quicken to the online bank accounts, it imports all transactions from year to date. So I have to go through and manually delete dozens to hundreds of transactions for every Quicken credit card and bank account, transactions that had already been downloaded and cleared.
The biggest problem with this is that not only does this issue kill my online access to my credit card accounts, it completely destroys my mortgage account. It will only allow me to import the mortgage account as a brand new account. I do not want that, and I imagine not one person on Earth who uses Quicken does, either. What is the fix for this, how do I get my existing mortgage account back connected to my bank? It no longer even shows the Online Services tab when in Edit mode for the account. Ridiculous.
Why is this happening? Is this a "feature" of the software? If so, KILL IT IMMEDIATELY. This is beyond frustrating.
