Florida Power & Light bill amount is incorrect

Al.M
Al.M Member ✭✭✭
edited May 9 in Paying Bills, Online Billers & Reminders (Windows)

This month's bill online bill shows $15,024.00 due on Bills & Income tab. The actual amount of the bill is $150.24 as shown on the PDF file.

Kinda a large error!

Quicken version is R62.16, build 27.1.62.16

Running on Windows 11 enterprise

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Al.M,

    Thank you for reaching out to let us know about this issue!

    To start, I suggest trying the Review and Repair Online Billers option. Before doing so, I highly recommend saving a backup of your data file—just in case. Then, please follow these steps:

    1. Go to the Bills & Income tab
    2. Click the gear icon in the top-right corner
    3. Select Review and Repair > Review and Repair Online Billers

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    Once that's done, try updating the biller again and see if the amount refreshes correctly.

    That said, I did check internally and can confirm that the incorrect amount is showing on our end as well, which suggests that the biller may be sending the wrong amount to our servers. Still, completing the steps above may help correct the display in Quicken.

    Let us know how it goes!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Al.M
    Al.M Member ✭✭✭

    Must have been biller issue. Ran update again today and all is well again.

    Thanks, Al

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20490392#Comment_20490392

    Thanks for the update! Glad to hear this has been resolved.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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