Error cc-502

robsquick

Anyone getting this error? I get it about 1 or 2 time's a month. Frustrating! According to Quicken it happens because my bank is updating their servers. Well, my bank says, "no way". They only update servers once or twice A YEAR. And get this, Quicken - when I deactivated and re-activate my account in Quicken it works, and I get my downloads. There is no way I coincidently did that right after bank server update has ended. My bank suggests it has to do with my VPN, but I find no documentation from Quicken saying to turn VPN off (which I'd rather not have to do anyway).

So, HELP! Anyone have any suggestions? I'm getting tired of constantly having to deactivate Web Express and re-activated it again.

Thank you.

Quicken Jasmine

Hello @robsquick,

Thanks for reaching out!

I went ahead and reviewed the internal errors that you are receiving with your accounts and I was only able to locate a CC-585 with Truist. I do also see one instance of a CC-503 with Truist. Is this the financial institution that you are receiving the CC-502 with?

Let me know!

robsquick

First off, who are you? How are you able to view "internal errors" that I am supposedly getting? I don't recall providing such info to anyone. And why does it matter which institution I'm getting it from?

Thank you.

Quicken Jasmine

Hello @robsquick,

Thanks for your follow-up — I completely understand your concerns.

As a Quicken moderator, I have access to limited diagnostic information that's associated with your Quicken ID when you post here or use the program. I ask for the name of the financial institution because it allows me to locate the exact internal error tied to that connection, check for any known alerts or issues, and assist you properly in getting to a resolution.

That said, I definitely hear your frustration and want to help get this resolved with as little disruption as possible. If you're open to it, we can dig deeper into possible causes including VPN conflicts or outdated connection settings.

Let me know!