online banking conversion will not connect to quicken

tairten

I cannot reconnect with express web connect after online bank converted to new system, Quicken tells me it's not my fault. My Bank says it's Quicken's fault. this is the Error message:

"Intuit file not registered.Please login to online banking and use the direct connect registration form to register."

I called my bank and they have no idea what that means.

NotACPA

What bank, as shown in Q at TOOLS, Account List in the Financial Institution column? If that column isn't displayed, it can be added via the OPTIONS button at the bottom of the dialog.

And, FWIW, I've never heard of that error message either. It MIGHT be telling you that old connection was EWC, but post-conversion is Direct Connect only … but without knowing the bank name I can't research that theory.