missing transactions

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rozsahroz
rozsahroz Quicken Windows Subscription Member
edited June 14 in Errors and Troubleshooting (Windows)

I often encounter this problems but it has now gotten worse. There are missing transactions in accounts and the balance does not match up. In a couple of the accounts, I had to go back 5 years and input the missing transactions so that the balances agree. What do I do to fix this time consuming problem.

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Answers

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @rozsahroz,

    Thanks for reaching out!

    In order to better assist you, I have a few questions:

    • Which financial institutions are affected?
    • Are all of the missing transactions within the same date range, or do they vary by account?
    • Have you noticed if the missing transactions are specific to a certain type—like deposits, payments, or transfers?
    • Have you recently restored from a backup or made any major changes to your data file?
    • When you re-entered the transactions manually, did future downloads duplicate them, or did they remain missing?

    Let me know!

    -Quicken Jasmine

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