Oriental Bank of Puerto Rico and First Bank of Puerto Rico, error FDP-108

LatinNYWill

There continues very limited or no update downloading on an auto loan from First Bank of Puerto Rico.  Now I am getting "Care Code: FDP-108". I can login on the bank's web site with same credentials as the Quicken access.

Quicken also does not download payments made to my Oriental Bank of Puerto Rico mortgage loan although the account appears in Quicken Classic. The data is only amount owed, payoff date, interest, etc. I have had to manually place the monthly balance amount.

I have a MAC quicken program.

Please advise. 

Thank you

William Lopez

Quicken Jasmine

Hello @LatinNYWill,

Thanks for reaching out.

I was able to confirm that you are also receiving an FDP-108 internally with your First Bank of Puerto Rico account(s). First, I suggest attempting the steps located below in an attempt to resolve this issue. You can also find these instructions and more information in this Support Article. It is suggested to save a backup before proceeding with troubleshooting steps (just in case).

Error 108 occurs if your bank's website requires an action from you, such as accepting new terms or updating your account information.

If this occurs while adding an account

1. Sign in to the bank's website and perform any required tasks.
2. Once you can see the account details page, sign out from the bank's website.
3. Attempt to add or refresh your account again in Quicken.

If this occurs while refreshing an account

IMPORTANT: The following instructions may need to be completed using a different browser or a different computer than the one you normally use to sign in to your bank's website. This may be necessary because your bank's website may be asking extra questions that you won't see unless you're trying to sign in from a new browser or computer.

1. Run Quicken.
2. Select the account that had the error you reported.
3. Click on Accounts menu > Update Selected Online Accounts.
4. If you still see the error message, click the Resolve button.
5. From the error page, click the link to your bank's website and try to sign in. Try to navigate to individual transactions and answer any questions that appear.
6. If you couldn't sign in to your bank's website, it may be temporarily unavailable. Please try again in several hours or a day.
7. If you were able to sign in to your bank's website and you encountered no special prompts or questions, please come back to Quicken and try to update one more time.

I hope this helps!