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CC-800 error

Ben12

All of my synced credit cards were marked with a circle with a slash on my desktop. This error is supposed to be caused by have deactivating or deleting an account and then restoring a Quicken backup file. I did not do this. All I did was to turn on syncing with mobile and this error occurred within days on my desktop. I reactivated all the credit cards and turned off syncing of the credit cards. Is there a bullet proof way to get the cloud straightened out so I can turn the syncing of the credit cards back on and not have the issue reoccur. In past years I have turned on syncing with Quicken mobile and ended up turning it off because of issues that popped up on the desktop.

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QWIN - Mobile/Web Sync

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Quicken Anja

Hello @Ben12,

We appreciate you bringing this issue to our attention!

The recommended troubleshooting steps for CC-800 can be found in this support article.

However, if you are experiencing this when syncing with Mobile and/or Web, then you may also want to consider resetting your Quicken Cloud.

Before doing so, first, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below).

If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF").

Then, click OK in the preferences window and proceed to save a backup (just in case). From there, please follow the steps below to reset your cloud data.

Make sure you're signed out of your Quicken Mobile/Web app(s)
On your desktop program go to Edit
Preferences...
Mobile & Web
Make sure Sync shows it's ON and click on Reset your cloud
On the following screen you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
Wait for the sync reset to finish
Navigate to the Mobile & Web dropdown menu
Select Cloud Sync to resync your data
Wait for it to finish syncing and make sure no errors occur

Once that is done, see if the issue still persists.

Hope this helps!

Ben12

I also had Quicken open on my desktop when it did an upgrade to windows. That means it just shut down Quicken in an uncontrolled way. Do you think this could be part of the issue I have experienced?

Quicken Anja

@Ben12 Thanks for following up!

Yes, it’s possible that the abrupt shutdown of Quicken during the Windows upgrade contributed to the issue—especially if it interrupted a background sync process or caused file corruption. While we can’t say for certain that this was the root cause, uncontrolled shutdowns can occasionally lead to data integrity problems or syncing anomalies, particularly when Quicken Cloud is involved.

That said, it sounds like you've already taken some solid steps by reactivating the accounts and turning off sync temporarily. If you haven’t done so already, I’d still recommend resetting your Quicken Cloud as outlined in my earlier post. This can help ensure everything is clean and aligned before you re-enable syncing for your credit card accounts.

Let us know if the issue returns after completing that process—we’re here to help!

Ben12

Thanks

Quicken Anja

https://community.quicken.com/discussion/comment/20491056#Comment_20491056

You're welcome!

Ben12

Unfortunately, same problem returned. Not sure what to do. The mobile app and my desktop do not get along.

rfore466

Same problem with me. The cc-800 error occurs to most but not all of my One Step Update accounts when I reset my Quicken Cloud sync (it has happened multiple times over the past few weeks) Obviously a software bug which needs to get fixed.