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CC-800 on most accounts

Dave1234

This has happened at least twice in the past month.

While running a one-step update, Quicken crashes. No message, it just disappears.
I restart Quicken, and everything looks fine.
I run another one-step update, and most of my accounts (about two dozen, from six different financial institutions) fail to update with CC-800.
I reauthorize all of those accounts, and everything seems to work again.

There's a bunch of other posts just like this. What's going on, Quicken?

R62.16 on Windows 10. Oddly, my "About Quicken" page in the app says that my subscription expired two months ago, but I have an active subscription.

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Comments

Quicken Jasmine

Hello @Dave1234,

Thank you for reaching out and sharing the details of the issue. We want to let you know that this specific problem—Quicken crashing during a One Step Update and subsequently showing CC-800 errors—has already been reported and is currently under investigation by our team.

You can help us by submitting a problem report that includes your log files and, if possible, screenshots. Here’s how to do that:

Open Quicken.
Go to Help > Report a Problem.
In the window that appears:
- Check the boxes to include the log files and screenshot(s).
- Enter a brief description of what happened (you can copy/paste from your post).
Click Send to Quicken.

This will help our development team gather more data to resolve the issue more quickly. Thank you again for your patience!

(CBT-686)

Dave1234

https://community.quicken.com/discussion/comment/20491429#Comment_20491429

Already did all of this before I posted. Is there a "known issues" thread in these forms where we can track the status?

jbenson

Same issue as Dave1234 for 2nd time this month for me. I would like to know if there is a known issues thread as well and if an older software version might be a workaround until this issue is fixed.

Quicken Jasmine

Hello @Dave1234 and @jbenson,

I apologize for the delayed response.

Are you still experiencing this issue?

Let me know!

Dave1234

https://community.quicken.com/discussion/comment/20492631#Comment_20492631

Hasn't happened since I posted this thread. However, it's only happened a few times and those instances are spread over a couple months.

Quicken Jasmine

https://community.quicken.com/discussion/comment/20492638#Comment_20492638

Thanks for coming back to let me know. Please don't hesitate to reach out if the issue returns.

Dave1234

Happened again. Quicken crashed during one-step-update, and then the next update shows red marks next to ALL of my online accounts (Bank of America, PayPal, PayPal Mastercard, Wells Fargo, Chase, Discover, Citibank, Schwab). I've submitted another report.

Dave1234

In addition, I have the following two entries in my Windows event log when Quicken crashed.

Faulting application name: qw.exe, version: 27.1.62.16, time stamp: 0x67ed684e
Faulting module name: ntdll.dll, version: 10.0.19041.5794, time stamp: 0x9ed09949
Exception code: 0xc0000374
Fault offset: 0x000e6d23
Faulting process id: 0x7288
Faulting application start time: 0x01dbd58490e05e70
Faulting application path: C:\Program Files (x86)\Quicken\qw.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: bfd4f256-3e07-4f1f-bc5d-8a643dec1c64
Faulting package full name:
Faulting package-relative application ID:

and..

Fault bucket 1241102665361243029, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: qw.exe
P2: 27.1.62.16
P3: 67ed684e
P4: StackHash_dbef
P5: 10.0.19041.5794
P6: 9ed09949
P7: c0000374
P8: PCH_C7_FROM_ntdll+0x0007379C
P9:
P10:

Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB063.tmp.dmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB4F8.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB518.tmp.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB516.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB555.tmp.txt

These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_qw.exe_31a760afacb5d8214af1e80e1c5b89e251482_e04857bf_a81e662d-e7f5-45df-940c-c1c95b333080

Analysis symbol:
Rechecking for solution: 0
Report Id: bfd4f256-3e07-4f1f-bc5d-8a643dec1c64
Report Status: 268435456
Hashed bucket: 62a1b55fafa1375c4139484c6aa5bb95
Cab Guid: 0

Dave1234

I contacted Quicken Support via chat. Their suggestion - create a copy of the data file and see if it happens again. If (more like when) it does, next steps will be things like trying a different software version, reinstalling, etc. What a waste of time.

They're not interested in reviewing the crash data. Which will likely point to exactly where the app crashed.

There are literally dozens of threads here in the community forums describing similar problems.

Why isn't Quicken willing to actually address this issue?

qw11

Dave, I already tried the backup thing and it didn't help. Even tried the validate file and that didn't help either. I wouldn't follow anyone's ridiculous "solution" until Quicken drops an update.

Got the errors for the third time in 3 weeks yesterday. Re-activated the accounts and it happened again during scheduled update this morning.

I'm going to disable account updates to hopefully save the headache of re-activating multiple accounts again until an update is pushed.

Quick92

If you're disabling account updates, then you don't need a Quicken subscription. I am letting my subscription expire until CC-800 issues are addressed. It's petty, but it's the only way I can imagine Quicken might feel my pain.

Quicken Jasmine

Hello All,

Thank you for joining this thread, or returning again to provide further updates.

If you have not already done so, please navigate to Help > Report a Problem to submit your logs and any other valuable information.

Let me know once you have done so!

Dave1234

https://community.quicken.com/discussion/comment/20493604#Comment_20493604

There are dozens of different threads in the forums here with people reporting these exact same problems. Why hasn't this been acknowledged as a "known issue" yet?

Quicken Jasmine

https://community.quicken.com/discussion/comment/20493619#Comment_20493619

I apologize for the confusion. This is a known issue that our teams have been and are still actively investigating. Current and updated problem reports/log files are always helpful and appreciated, as sometimes the issue morphs and changes, and being able to have a comparison is helpful to the timeliness and efficiency of the investigation!

Thanks!

FredGrandt

Same problem .

Dave1234

https://community.quicken.com/discussion/comment/20493685#Comment_20493685

Since re-authorizing all of my accounts (again), I'm now prompted on every One-Setup-Update with my Venmo account for additional authentication. How can this be fixed?

agagne

Just to jump in and pile on.

I have also ran into this CC-800 issue after having Quicken crash running OSU twice in the last week. A re-start of Quicken and run of OSU leaves all my Bank accounts marked as needing attention.

I have also generated problem reports for support.

Maya14

Same for me. Exact same issue. Quicken crashed during OSU, restarted, did OSU again, next thing I know all my accounts have a red circle/slash next to them and I cannot sync them. When I tried to re-add I got an error message from Quicken in some XML format after reauthorizing at BofA. Huge waste of my time and quite annoying. Not really sure how to fix this now.

Will try to re-auth all the accounts but what a waste of time, and as of today they wont re-auth so perhaps there is a server issue at Quicken. Clearly this is an ongoing issue that needs to get addresses.

[Deleted User]

It seems like a lot of users are experiencing persistent CC-800 errors lately. These steps are the only way I have found to more permanently fix the reoccurring CC-800 errors and CC-800 errors that affect multiple financial institutions.

I have been posting the following steps for a while now and they seem to help get the accounts back up and running.

Make a backup of your data file. Also, make backups during this process, just in case you need to go back a step.
In the Account List, check the “Transaction Download” column and make note of any accounts using EWC+ for connection method. You will need this information in a later step.
Validate your data file. Click on File→Validate and Repair File, then select "Validate". Click "OK". Review the "Validate & Repair log" for any messages that need to be acted upon.
Super Validate your data file. Same as step #2, except hold Ctrl-Shift when clicking on "Validate and Repair File".
Do a "Copy File" to create a copy of your data file. This process forces a rewrite of code and fixes some file corruption issues. It will also clear out online connection "remnants" for all accounts. Click on File→Copy or Backup File, and select "Create a copy or template", and then click Next.
On the next screen, leave the defaults as is. You can change the new file name and location, if you wish. Click on "Save Copy".
During the copy process, you will be asked to provide a password for the new file. If you don't want a password, hit ESC.
When the process completes, switch over to the new file. For each account, on the General tab in Account Details, blank out the Financial Institution Name and Account Number.
For EWC+ accounts, go to each of your financial institutions’ websites and log into your online banking account. Locate the section where connected apps or third-party access is managed and make sure to unlink or disconnect Quicken from your accounts on the bank’s end. This may be listed under "Security," "Settings," or "Authorized Apps" depending on the institution. If you do not see a link or a third-party authorization, it may have already been deleted by the deactivation process in Quicken.
Reactivate online services for all accounts in the new data file, by using “Add Account” and carefully linking to existing accounts in Quicken. Do not use “Set up now” on the Online Services tab of Account Details.

These steps don't guarantee that the CC-800 errors won't return. There seems to be a lot of different situations that can cause the EWC and EWC+ connections to break that ultimately results in these CC-800 errors, but hopefully these steps can help you get a more permanent fix until Quicken can find the cause of the issue.

Dave1234

https://community.quicken.com/discussion/comment/20493940#Comment_20493940

"More permanently fix"? How do you know that any of these steps have any effect at all?

Have you done all these steps on one system and just reconnected the broken accounts on another, and seen which one takes longer to break again?

[Deleted User]

@Dave1234 I have been posting these steps for a while and they do seem to get the accounts back up and running. I am sharing these steps in hopes that they will help at least some of users experiencing this issue.

I have used these steps myself successfully, but not in the situation you describe. If you would like to try these steps and see if they solve your issue, that would be great.

Again, I am sharing these steps in hopes that will help other users with reoccurring CC-800 errors affecting multiple financial institutions.

Dave1234

https://community.quicken.com/discussion/comment/20493947#Comment_20493947

I've run a validate, super validate, copied file, etc etc etc.

The only thing that "fixes" the problem, temporarily until Quicken crashes again, is reconnecting all the accounts. Everything else isn't a "fix" but is just a time-waster.

The reality here is that Quicken - the Windows application - is unceremoniously crashing, and at the same time leaving something in a wonky state so that all connections are messed up. It's thoroughly disappointing that nobody at Quicken seems interested in digging into what caused the app to crash or has requested logs or crash dumps.

[Deleted User]

@Dave1234 the other thing that causes problems that can lead to these CC-800 errors is crashes and using Ctrl-Alt-Del to terminate Quicken. Whenever that happens it's important to restore a clean backup. It is easy to restore a backup that also has issues and not know it, and thus perpetuating the issue.

DmodeMD

My wife and I have accounts with Chase. Quicken has been set up with different logins for each set of accounts however a couple accounts are joint and both logins are authorized for the account. This has worked just fine for over ten years.

Some change was made to Quicken in the past month where all of a sudden the Chase accounts got a CC-800 error and forced me to reactivate each one of them. In doing that, I now have a conflict situation:

When I add one Chase account with my credentials, it now deactivates my wife's Chase accounts since they are not authorized to my login.

When I add her accounts with her credentials, it deactivates all of my accounts. There is no solution I can find to get all accounts activated again.

This used to work just fine in Quicken but some recent change has broken this. For now, I have to leave her accounts deactivated for online access in order to allow my accounts to work.

agagne

Just an observation that I do not think should be happening just prior the my bank accounts being marked as needing fixing. I am seeing a pop-up saying Quicken sync to Quicken Cloud. I have never turned on the sync function in Quicken Mobile and Web. Yet in the Mobile and Web section show a sync today about the time my accounts where marked as needing fixing.

Something I need to look at further is on the Mobil and Web page when I look at the accounts link. I see all my bank accounts that are marked to be synced are the ones that keep needing to be fixed. A couple of other accounts that are not marked to be synced have not had any issues when this problem occurs.

qw11

@agagne I also noticed that pop-up about quicken sync to cloud, yet never activated that function.

RE: restoring backups. I'm all about redundancy, but people here act like restoring a backup is as easy as it was 10 years ago. You still have to reactivate your accounts when restoring an old backup so you're back to square one. And have fun using the delete button when some institution decides to re-download the previous 400 days of transactions.

Everyone, please stop recommending validate and super validate. It is highly likely it will create more problems and does not fix this rampant cc-800 error that many users are facing.

There are way to many reports of this error in the past month for it have been caused by a mass hysteria of users hitting ctrl-alt-del. The CC-800 is probably happening during communication on the back end (sync to quicken cloud message) in which case there's nothing that can be done by end users.

gregnugget

I got the CC-800 message this morning, so my day is not off to the usual happy start. I really don't want to go through the process of re-linking 12 accounts. Is it better to use the back up file from Saturday and try again tomorrow in the hopes that this is a hiccup that will be corrected today?

[Deleted User]

@gregnugget

Is this the first time you received the CC-800 error?
On all 12 accounts?
Do you remember anything unusually happening before these errors occurred?
Did you do any updates, or make any setting changes?
Do you sync your accounts with Mobile & Web?

Sorry for all the questions, I am just intrigued by these CC-800 errors. They don't happen to everyone but when they do, it's almost spontaneous.

gregnugget

I received them before; I don't recall when. Quicken updated accounts normally on Saturday morning. Nothing unusual happened. I didn't use quicken Sunday. The 12 accounts are from on banking institution. For a second institution with one account, I did relink successfully. I do not sync with mobile or web. I back up my accounts when Quicken prompts me to which is every few days. Last backup was June 3.

[Deleted User]

@gregnugget thank you. These CC-800 errors are certainly perplexing. When you restore a backup, please report back to confirm if that fixed the issues.