Moving to a new computer causes account re-add problems

barryccampbell

I just purchased a new computer (Windows 10 to Windows 11 computer), so I uninstalled my Quicken on the previous computer and installed it on the new computer. I restored the file from a backup and did a One Step Update. I got multiple errors that my accounts were missing, and I needed to readd them. I went through the list, confirming my login in the respective bank and credit card sites, but that's when a problem occurred. I have bank accounts and credit cards with different logins. (eg. Bank of America account for me and one for my wife with different logins) When I resolve one account, it tells me it could not find the other account and recommends I deactivate it. It gives no option to say no. When acknowledged, it puts a circle with a line through it next to the accounts it recommends needing deactivation. When I repeat the process on the accounts with the red circle with a line, it now recommends I deactivate the other account. How do I solve this? I have run One Step Update several times, and I have tried updating individual accounts by Resetting each Account, but it still gives the same result of recommending deactivating the other accounts and placing a red circle with a line.