America First Credit Union OL-293-A

AnnieOne

For the last five days I haven't been able to download transactions from America First Credit Union and receive the message "OL-293-A Quicken is unable to update your account because unexpected information was received from your financial institution." I'm using Windows and Quicken R62.16. I have no trouble logging into these accounts online.

ksfoster

Error OL-293-A for several days now. What do I do about this?

Quicken Jasmine

Hello @AnnieOne,

Thanks for reaching out.

Updating transactions involves Quicken requesting information from your bank and the bank responding with correct information. These errors indicate Quicken did not receive the expected response from the bank.

Cause(s):

• A temporary server issue
• Online services are activated incorrectly
• Incorrect or outdated login credentials

Note: You may be able to successfully sign in to your bank's website, but still receive the error in Quicken, due to the issue with the bank's server that Quicken uses to connect.

First, I suggest reviewing the instructions in this Support Article in an attempt to resolve this issue. It is recommended to save a backup before proceeding.

Let me know how it goes!

JedWare

Having OL-293 error on America First for past 3 days on Windows Classic. Anyone else?

Kim_overlake

yes I’m having the same issue with America First

Kim_overlake

I contacted AFCU and they are aware of the issue. They said give 24 hours to reconnect their server.

Quicken Jasmine

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

Kim_overlake

The issue has been resolved now

Quicken Jasmine

https://community.quicken.com/discussion/comment/20491564#Comment_20491564

Thank you for coming back to share!

Quicken Jasmine

Hello,

This issue has been reported and is currently being investigated by our teams. If you decided to submit logs, please respond in this thread to let us know.

Thank you for your continued support and patience!

(CBT-697)

Quicken Jasmine

Hello Everyone,

We now have an active alert regarding online banking issues with America First Credit Union. You can view the alert here. I suggest bookmarking it for further information and updates.

We appreciate your patience and support!