Transactions from Capital One report successful download but zero transactions

dwilcox
dwilcox Quicken Windows Subscription Member
edited June 23 in Download, Add/Update Accounts (Windows)

I'm using Quicken Classic R62.16 Build 27.1.62.16 on Win 10.

Update now completes with zero transactions. I can download a qfx file that has many transactions, but manual import of that also completes with zero transactions. I note that in the about dialog, my subscription seems to have expired 4/1/25 (April fools - Ha).

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However when I check my subscription, it says it is valid until 4/1/26.

image.png image.png

Any ideas what is wrong and how I can fix it?

Thanks!

  • Dave
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Best Answer

  • dwilcox
    dwilcox Quicken Windows Subscription Member
    Answer ✓

    Login as a new user fixed the problem.

    Thanks everyone!

    • Dave

Answers

  • dwilcox
    dwilcox Quicken Windows Subscription Member
    Answer ✓

    Login as a new user fixed the problem.

    Thanks everyone!

    • Dave
  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @dwilcox,

    We appreciate you updating your post to let us know the issue is resolved and sharing the solution that worked, as it may help others experiencing the same.

    Thank you!

    -Quicken Anja
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