Cant Download transactions after updating Quicken for Mac today. This is error message

Question

$app_build_number: 802.57282.100 $app_version_string: 8.2.1 $model: Mac15,5 $os_version: 15.5 $screen_height: 1260 $screen_width: 2240 aggregator: FDP app_bundle_identifier: com.quicken.Quicken clientDocumentId: 534F8DDC-D482-4EA5-9BD6-AB4135A2C780 cloudStatus: 0 current_appearance: dark current_version_crash_count: 0 dataset_creation_date: 2023-04-17 22:16:13 +0000 dataset_id: 375713291689297152 dataset_platform: QMAC date (CDT): 2025-05-23 05:59:47 date (GMT): 2025-05-23 10:59:47 date (PST): 2025-05-23 03:59:47 desktopFileGuid: 534F8DDC-D482-4EA5-9BD6-AB4135A2C780 document_qcs_id: [Removed - Privacy] documentDisplayName: Progress Bank (migrated) (migrated) copy.quicken documentUserId: [Removed - Privacy] documentUserName: [Removed - Privacy] early_access: 0 executable_architecture: 16777228 installation_id: 02584041-C83F-4573-BE20-49B3A9D88E91 is_executable_architecture_intel: 0 last30days_crash_count: 0 last48hours_crash_count: 0 launch_id: 332D6AFE-9185-42F7-80E1-B41E622FE76B localTimeZone: America/Chicago (CDT) mp_device_model: Mac15,5 rawAggregatorPref: fdp receiptUserId: [Removed - Privacy] receiptUserName: [Removed - Privacy] subscriber: Subscribed syncNewAccounts: 0 system_appearance: dark systemTimeZone: [Removed - Privacy] tier: Premier tier_country: US total_crash_count: 0 userTypeV2: WINBACK_LEGACY Error Count: 1 Error #1 Error Status: error Agg Status: CP_SCRIPT_ERROR Error Code: FDP-101 WCC Code: CC-601 Detail: General error. MFA token cannot be blank Days: 1 Snoozed: 0 created: 2025-05-23 10:37:03 +0000 modified: 2025-05-23 10:58:40 +0000 lastSeen: 2025-05-23 10:58:40 +0000 Count: 9 fiBID: 28869 fiName: United Community Bank Oakwood, CER GUID: D2E455CA-390E-49F7-8DAD-2E40B7A02451 aggChannel: FDP_DEFAULT creationSignature: QCSInstitutionLoginsDownloadOperation evaluationReason: OSU lastAppliedAction: quicken:accountfixitaction?accountid=XXX&actionname=retry LAC Count: 2 objectGUID: EB7A6049-25E8-4596-8BB6-B5D50AAE015C objectType: CloudFILogin objectSyncID: 416597454431545600 operationGUID: B045B923-551F-4D6B-BECF-39665B2372E2 operationType: QCSInstitutionLoginsDownloadOperation QCS Trace ID: 3dfaa2ce0df3c055c66d308d676be781 sessionClass: QCSAggregateSessionController sessionID: 8897CB49-F523-4C2E-8B04-BFBEB18042E5 systemDetails: Operation Status: 0 attached to: CloudFILogin ID 7 linked accounts: Checking attached to: Download Session ID: 1828 responseStatusCode: 200 responseBodyLength: 1161 responseBody: { "aggregators" : [ { "aggStatus" : "CP_SCRIPT_ERROR", "aggStatusCode" : "FDP-101", "aggStatusDetail" : "General error. MFA token cannot be blank", "cpChannel" : "FDP_DEFAULT", "cpId" : "a010be67-2c37-433f-b452-a8c8a38c0092", "lastBatchRefreshInitiatedAt" : "2025-05-22T03:14:41Z", "lastBatchRefreshSuccessfulAt" : "2025-05-22T03:14:41Z", "lastRefreshAttemptedAt" : "2025-05-23T10:58:33Z", "lastRefreshSuccessfulAt" : "2025-05-22T12:08:55Z", "lastStatusUpdatedAt" : "2025-05-23T10:36:58Z", "nextManualRefreshEligibleAt" : "2025-05-22T16:08:55Z", "nextRefreshAttemptAt" : "2025-05-22T16:08:55Z" } ], "brandingId" : "28869", "channel" : "FDP_DEFAULT", "clientId" : "EB7A6049-25E8-4596-8BB6-B5D50AAE015C", "cpInstitutionId" : "c308facb-f210-4bf2-92e0-c02aa676a3e9", "createdAt" : "2024-01-24T23:23:53Z", "id" : "416597454431545600", "includeInvestmentAccounts" : false, "institutionId" : "69971873475083521", "isConnected" : true, "modifiedAt" : "2025-05-23T10:58:33Z", "name" : "United Community Bank Oakwood,", "userModifiedAt" : "2024-01-24T23:23:52Z" } ------- ruleResults ------- { "displayType" : "message", "displayTypeRuleId" : "behavior.message", "message" : "We were unable to connect to United Community Bank Oakwood,. Please try again later. If this issue persists, contact Quicken Care and report this error code and institution name.", "messageRuleId" : "qcs.unavailable", "resolutionAction" : "quicken:accountFixItAction?accountId=1&actionName=retry", "resolutionActionRuleId" : "qcs.unavailable", "resolutionTitle" : "Retry", "resolutionTitleRuleId" : "qcs.unavailable" } Details: Associated Accounts: Checking BID: 28869 Channel: FDP_DEFAULT Customer ID: cabarnes1052# Days in error: 1 Details: General error. MFA token cannot be blank Error Code: CP_SCRIPT_ERROR (FDP-101) Error last seen: 2025-05-23 10:58:40 +0000 Internal ID: 416597454431545600 Number of updates in error: 9 Session ID: 8897CB49-F523-4C2E-8B04-BFBEB18042E5 Type: QCS FI Login Unique ID: EB7A6049-25E8-4596-8BB6-B5D50AAE015C WCC Code: CC-601

Quicken Anja · Answer

Hello again,

We now have an open Alert for this issue. While we do not have an ETA on resolution at this time, please refer to this Community Alert for any and all available updates and information while the investigation remains ongoing.

Please note that even if your specific bank isn’t listed, it is still part of the broader issue, and the Alert applies to your situation as well.

We apologize for any inconvenience at this time! Thank you.

Quicken Anja · Answer

Hello again,

Following up on this—thank you again for reporting the issue!

We’re currently investigating the FDP-101 error in coordination with our service provider. The 24-hour guideline outlined in the support article still applies, but please know that our team is actively looking into it.

We appreciate your patience.

Thank you!

Quicken Anja · Answer

Hello @cabsouth,

We appreciate you bringing this to our attention!

Upon reviewing your account, I can see internally that you are receiving error FDP-101 with United Community Bank Oakwood.

Please review this support article regarding FDP-101. If the error persists for more than 24 hours, then you will need to contact Quicken Support for further assistance.

As stated at the bottom of the article:

"If you receive one of these errors, please wait 24 hours and then try again. If the issue still persists after this time period, please contact Quicken Support.

This type of error may require our support agents to review logs in order to identify the issue and fix the problem."

Thank you!