Cant Download transactions after updating Quicken for Mac today. This is error message

cabsouth
cabsouth Quicken Mac Other Member ✭✭

$app_build_number: 802.57282.100
$app_version_string: 8.2.1
$model: Mac15,5
$os_version: 15.5
$screen_height: 1260
$screen_width: 2240
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: 534F8DDC-D482-4EA5-9BD6-AB4135A2C780
cloudStatus: 0
current_appearance: dark
current_version_crash_count: 0
dataset_creation_date: 2023-04-17 22:16:13 +0000
dataset_id: 375713291689297152
dataset_platform: QMAC
date (CDT): 2025-05-23 05:59:47
date (GMT): 2025-05-23 10:59:47
date (PST): 2025-05-23 03:59:47
desktopFileGuid: 534F8DDC-D482-4EA5-9BD6-AB4135A2C780
document_qcs_id: [Removed - Privacy]
documentDisplayName: Progress Bank (migrated) (migrated) copy.quicken
documentUserId: [Removed - Privacy]
documentUserName: [Removed - Privacy]
early_access: 0
executable_architecture: 16777228
installation_id: 02584041-C83F-4573-BE20-49B3A9D88E91
is_executable_architecture_intel: 0
last30days_crash_count: 0
last48hours_crash_count: 0
launch_id: 332D6AFE-9185-42F7-80E1-B41E622FE76B
localTimeZone: America/Chicago (CDT)
mp_device_model: Mac15,5
rawAggregatorPref: fdp
receiptUserId: [Removed - Privacy]
receiptUserName: [Removed - Privacy]
subscriber: Subscribed
syncNewAccounts: 0
system_appearance: dark
systemTimeZone: [Removed - Privacy]
tier: Premier
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACY

Error Count: 1

Error #1

   Error Status: error
     Agg Status: CP_SCRIPT_ERROR
     Error Code: FDP-101
       WCC Code: CC-601
         Detail: General error. MFA token cannot be blank
           Days: 1
        Snoozed: 0
        created: 2025-05-23 10:37:03 +0000
       modified: 2025-05-23 10:58:40 +0000
       lastSeen: 2025-05-23 10:58:40 +0000
          Count: 9
          fiBID: 28869
         fiName: United Community Bank Oakwood,
       CER GUID: D2E455CA-390E-49F7-8DAD-2E40B7A02451
     aggChannel: FDP_DEFAULT

creationSignature: QCSInstitutionLoginsDownloadOperation
evaluationReason: OSU
lastAppliedAction: quicken:accountfixitaction?accountid=XXX&actionname=retry
LAC Count: 2
objectGUID: EB7A6049-25E8-4596-8BB6-B5D50AAE015C
objectType: CloudFILogin
objectSyncID: 416597454431545600
operationGUID: B045B923-551F-4D6B-BECF-39665B2372E2
operationType: QCSInstitutionLoginsDownloadOperation
QCS Trace ID: 3dfaa2ce0df3c055c66d308d676be781
sessionClass: QCSAggregateSessionController
sessionID: 8897CB49-F523-4C2E-8B04-BFBEB18042E5
systemDetails: Operation Status: 0
attached to: CloudFILogin ID 7
linked accounts: Checking

    attached to: Download Session ID: 1828

responseStatusCode: 200
responseBodyLength: 1161
responseBody:
{
"aggregators" : [
{
"aggStatus" : "CP_SCRIPT_ERROR",
"aggStatusCode" : "FDP-101",
"aggStatusDetail" : "General error. MFA token cannot be blank",
"cpChannel" : "FDP_DEFAULT",
"cpId" : "a010be67-2c37-433f-b452-a8c8a38c0092",
"lastBatchRefreshInitiatedAt" : "2025-05-22T03:14:41Z",
"lastBatchRefreshSuccessfulAt" : "2025-05-22T03:14:41Z",
"lastRefreshAttemptedAt" : "2025-05-23T10:58:33Z",
"lastRefreshSuccessfulAt" : "2025-05-22T12:08:55Z",
"lastStatusUpdatedAt" : "2025-05-23T10:36:58Z",
"nextManualRefreshEligibleAt" : "2025-05-22T16:08:55Z",
"nextRefreshAttemptAt" : "2025-05-22T16:08:55Z"
}
],
"brandingId" : "28869",
"channel" : "FDP_DEFAULT",
"clientId" : "EB7A6049-25E8-4596-8BB6-B5D50AAE015C",
"cpInstitutionId" : "c308facb-f210-4bf2-92e0-c02aa676a3e9",
"createdAt" : "2024-01-24T23:23:53Z",
"id" : "416597454431545600",
"includeInvestmentAccounts" : false,
"institutionId" : "69971873475083521",
"isConnected" : true,
"modifiedAt" : "2025-05-23T10:58:33Z",
"name" : "United Community Bank Oakwood,",
"userModifiedAt" : "2024-01-24T23:23:52Z"
}

------- ruleResults -------
{
"displayType" : "message",
"displayTypeRuleId" : "behavior.message",
"message" : "We were unable to connect to <b>United Community Bank Oakwood,</b>. Please try again later. If this issue persists, contact Quicken Care and report this error code and institution name.",
"messageRuleId" : "qcs.unavailable",
"resolutionAction" : "quicken:accountFixItAction?accountId=1&actionName=retry",
"resolutionActionRuleId" : "qcs.unavailable",
"resolutionTitle" : "Retry",
"resolutionTitleRuleId" : "qcs.unavailable"
}
Details:
Associated Accounts: Checking
BID: 28869
Channel: FDP_DEFAULT
Customer ID: cabarnes1052#
Days in error: 1
Details: General error. MFA token cannot be blank
Error Code: CP_SCRIPT_ERROR (FDP-101)
Error last seen: 2025-05-23 10:58:40 +0000
Internal ID: 416597454431545600
Number of updates in error: 9
Session ID: 8897CB49-F523-4C2E-8B04-BFBEB18042E5
Type: QCS FI Login
Unique ID: EB7A6049-25E8-4596-8BB6-B5D50AAE015C
WCC Code: CC-601

Answers

  • cabsouth
    cabsouth Quicken Mac Other Member ✭✭

    Using MAC OS Sequoia 15.5 . Making connection. Error message as above.

    HELP !

  • Quicken Anja
    Quicken Anja Moderator mod
    edited May 23

    Hello @cabsouth,

    We appreciate you bringing this to our attention!

    Upon reviewing your account, I can see internally that you are receiving error FDP-101 with United Community Bank Oakwood.

    Please review this support article regarding FDP-101. If the error persists for more than 24 hours, then you will need to contact Quicken Support for further assistance.

    As stated at the bottom of the article:

    "If you receive one of these errors, please wait 24 hours and then try again. If the issue still persists after this time period, please contact Quicken Support.

    This type of error may require our support agents to review logs in order to identify the issue and fix the problem."

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    Following up on this—thank you again for reporting the issue!

    We’re currently investigating the FDP-101 error in coordination with our service provider. The 24-hour guideline outlined in the support article still applies, but please know that our team is actively looking into it.

    We appreciate your patience.

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    We now have an open Alert for this issue. While we do not have an ETA on resolution at this time, please refer to this Community Alert for any and all available updates and information while the investigation remains ongoing.

    Please note that even if your specific bank isn’t listed, it is still part of the broader issue, and the Alert applies to your situation as well.

    We apologize for any inconvenience at this time! Thank you.

    -Quicken Anja
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