Is "Unable to connect to Quicken servers at this time" an individual issue for me or universal?

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QBNC
QBNC Quicken Windows Subscription Member
edited June 29 in Errors and Troubleshooting (Windows)

Last normal download was on 5/19. Attempted yesterday (5/22) and again today (5/23) and one bank seemed to work (doid not receive an error message) but have not been able to download from First Federal Twin Falls ID - WC. Followed instrux for setting up again and got a CC-501 Oops message along with "We are unable to connect to Quicken servers at this time. Do not contact First Federal Twin Falls - WC. They can not help."

I don't see any alerts about overall system issues that have not been resolved. Please advise.

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    edited May 23

    Hello @QBNC,

    We appreciate you reaching out!

    Please review this support article for more info on CC-501.

    However, upon reviewing your account, I see you are receiving a FDP-101 internal error (which presents as a CC-501 in-product error), which our teams are currently investigating in coordination with our service provider. The 24-hour guideline outlined in the support article still applies, but please know that our team is actively looking into it.

    We appreciate your patience.

    Thank you!

    -Quicken Anja
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  • CaliQkn
    CaliQkn Quicken Windows Subscription Member ✭✭✭✭
    edited May 23

    @QBNC a CC-501 error in Quicken usually happens when Quicken can't connect to your bank to update transactions. This is often an issue on the bank's end, but here are some steps you can try to fix it:

    1. Wait and Try Again – Sometimes, the issue resolves itself within 24 hours. If it's a temporary problem with your bank, waiting might be the best option.
    2. Update Account Details – Open Quicken, go to the transaction register for the affected account, and click the gear icon. Select "Update Now" to refresh the account.
    3. Ensure Quicken has the latest update - Click on Help→Check for Updates, and update to the latest version, if necessary.
    4. Reinstall Quicken – If the error persists, uninstall and reinstall Quicken to fix installation issues.
    5. Contact Quicken Support – If none of these steps work, Quicken Support may need to review logs to identify the issue. For additional information and Quicken Support information, please refer to this Quicken Support article -
    https://www.quicken.com/support/error-when-adding-accounts-oops-were-having-problem-cc-501-quicken-windows-or-fdp-176/

    EDIT - 9:28 am PT - per the post from @Quicken Anja , the issue seems to be affecting multiple banks, please wait for further updates from the Community Alert before attempting any troubleshooting steps.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    We now have an open Alert for this issue. While we do not have an ETA on resolution at this time, please refer to this Community Alert for any and all available updates and information while the investigation remains ongoing.

    Please note that even if your specific bank isn’t listed, it is still part of the broader issue, and the Alert applies to your situation as well.

    We apologize for any inconvenience at this time! Thank you.

    -Quicken Anja
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  • QBNC
    QBNC Quicken Windows Subscription Member

    Any update on this? The last announcement on it was from Anja on May 23.

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20492712#Comment_20492712

    This Alert was marked resolved yesterday. Are you still experiencing the same error currently when trying to connect?

    Check back and let us know!

    -Quicken Anja
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