Elevations Credit Union, no new transactions coming in

System

This discussion was created from comments split from:

Unable to download DCU Transactions

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gregorykoelling

I am having a similar issue with a different credit union, Elevations Credit Union. In my case it will seem to download just fine but no transactions will be available to import into Quicken. This started happening around the end of April 2025. I have not been able to download transactions since then. I can download just fine with my Ent Credit Union transactions.

Quicken Kristina

Hello @gregorykoelling,

Thank you for letting us know you're encountering this issue. To help troubleshoot this issue, I checked on our end and can see Account not found (CC-800) errors.

Please backup your Quicken file, then follow these steps from our article on CC-800 errors to correct the issue:

First, you'll need to deactivate the affected accounts:

1. Select Tools > Account List
2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
3. Select Edit on each account with this error and Deactivate them on the Online Services tab
4. When finished, close the Account List.

Second, reactivate the accounts:

1. Select Tools > Add Account
2. Complete the flow of re-adding the deactivated accounts to Quicken, using your bank login credentials and answering any security questions.
3. When you reach the screen listing the accounts discovered at the financial institution, use the Action drop-downs to re-link your accounts:
   • For accounts you want to re-link, select Link to existing account and choose the corresponding account to re-link with.
   • Select Add to Quicken for new accounts you didn't previously track in Quicken.
   • For accounts you don't want to link or add, select Don't add to Quicken.

Please let me know how it goes!

Quicken Kristina

Hello @gregorykoelling,

I have not seen a response from you. Do you still require assistance?

Thank you!