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PenFed Error Code CC-505

ErnieV

For at least 10 days I have been getting error code cc-505 when trying to update my accounts from Pentagon Federal Credit Union using one step update or any other way. I have tried resetting or deactivating the accounts and that does not work. I tried adding the accounts again and after verifying authorization with the bank I get a message cannot connect to PenFed. I can go directly to the FI website and sign in no problem. I am sure PenFed users know that this type of problem happens with PenFed at least once a month or every other month. I guess there must be something unique about PenFed that causes this connection problems with Quicken on a regular basis. As long as PenFed and Quicken have been around seems to a definitive permanent solution would have been found by now. The software engineers need to work a little harder.

Has any other PenFed user have had these issues with updating their bank transactions?

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Comments

[Deleted User]

@ErnieV a CC-505 error in Quicken usually occurs due to a temporary issue with your bank's servers or a communication error between Quicken and your financial institution. Sometimes, even if you can log into your bank's website, Quicken may still show this error because the bank has placed a block on the connection used for downloading transactions.

How to Fix It

Wait and Try Again Later – Since this error is often caused by temporary server issues, waiting a few hours or a business day before trying again can resolve it.
Refresh Your Online Account Information:
- Open your account register in Quicken.
- Click the Actions gear icon (or press Ctrl + Shift + N).
- Select Update Now and follow the on-screen instructions.
Check for Connectivity Restrictions – Some financial institutions limit connectivity during market hours.
Ensure Quicken is Up-to-Date – If your Quicken software is outdated, updating it may resolve the issue.
Contact Quicken Support – If the problem persists for more than a few days, reaching out to Quicken Support for assistance is recommended.

https://www.quicken.com/support/error-when-using-online-services-cc-505/

ErnieV

Thanks for your suggestions. I have tried all the things you mention but nothing works. I have been waiting and trying and retrying every day for at least 10 days. This problem between PenFed and Quicken appears to be ongoing. It happens about every month or at least every other month. As for as contacting Quicken Support that is a waste of time. When you report the problem, you get the can answer, "We are aware of the problem and are working to resolve as soon as possible, we do not have a date when the problem will be resolved". All we can do is put up this issue if we want to continue using Quicken. And continue downloading the transactions manually. Quicken has no urgency in trying to resolve this problem anytime soon. Good luck to all you PenFed users.

[Deleted User]

@ErnieV before you reactivate your accounts, blank out FI Name and Account Number on the General tab. Then use "Add Account" to reconnect your accounts. Do not use "Set up now" on the Online Services tab.

If that still doesn't allow you to get a connection, then my suggestion would be for the time being to use Web Connect and download transactions from your online account with PenFed. No matter what the issue is, this will allow you to keep Quicken updated.

Sometimes when a block is placed on our accounts, it takes at least 30 days to reset. Each time you try to connect, the 30 day clock restarts.

ErnieV

Thanks for your suggestion but that didn't work either. I bank with 5 different FI and PenFed is the only that always develops problems. I don't think PenFed and Quicken talk to each other. I think they just make changes to their systems regardless of who it may affect. Then it turns their programming and connections into some kind of crazy spin. For the most part I like quicken but if I could a better personal financial program I would change right away without looking back. Like I always say, sit back and roll with the punches. When PenFed and quicken get ready they will fix the problem.

[Deleted User]

@ErnieV I definitely can understand your frustration. It seems though that if PenFed is the only one that gives you problems, and it's a CC-505 error, that leads me to believe that the issue is with PenFed.

But again, if nothing seems to work to establish a connection, my suggestion would be to use Web Connect to get your transactions updated at least. Give it some time, at least a couple of weeks, and then try to establish a connection again.

ErnieV

Thank you for trying to help me out. I know that's all I can do is hope the problem is resolved. I don't care whose fault it is I just wish when these problems arise, they would get resolved quickly instead of dragging out for weeks. I lost all trust with Quicken. Thank you again.

Harry D

I am a Mac Quicken user, and I've had the same experience with Penfed. For me, this is NOT a temporary problem. Three months ago they changed their connection process whereby you are directed to login in the Penfed and authorize (from the Penfed side) the accounts you want to connect. I found this solution (it's actually through Akoya, a third party provider) to work fairly reliably until around May 12. I have written to Penfed's board complaining about it. Meanwhile, Penfed's own tech support doesn't seem to have any awareness of the third party solution that worked since February. If you go to Penfed's site, there's a way to reach the Board of Directors to complain. I'm almost certain the problem is with Penfed.

Harry D

I had been having problems (Mac Quicken) for several weeks, but today something seems to have changed, and I was able to add all Penfed accounts and update them with Quicken. Have you had any better luck in the last day or so?

ErnieV

Thanks for reaching out. No luck for me. I tried yesterday and again this morning. I get the usual message "Sign in to Pentagon Federal Credit Union bank failed. Try again". "Sorry the sign in failed due to time out or a connection error". Par for the course.

I contacted Quicken customer support about a week ago and they told the issue would be escalated. No response as of today.

Harry D

Sorry to hear that. I was hoping (for all of us) that Penfed had changed something to suddenly make things work. So far my connections are going smoothly (did I say that out loud?). I find it hard to believe that Windows and Mac Quicken's connections would be that different (they both go through Intuit). Good luck and hope for the best.

ErnieV

Yes, my PenFed account appear to start working Ok today. I'll give it a few more days before I say issued resolve. Time will tell. If indeed the issue has been resolved. The question is how long will the resolution last?

Thanks to all those that offer me suggestions to fix the problem. As you can see it's an internal problem between PenFed and Quicken. Maybe this time they will continue to talk to each other and put their customers first.

ErnieV

I hate to say it but I was right. As I said in my previous post "The question is how long will the fix last?".

Well, today was six days since it started working and now again, I cannot connect to PenFed. I am not going to ask anyone for suggestions, because there is nothing that will help. When the system is broken only the owners of the system can fix the problem. I give up on Quicken. I believe that as long as people like me keep buying their products, they are happy, and they could care less about quickly fixing problems.

Harry D

ErnieV, I understand your frustration. I myself wrote similar notes in the past. I have found that disconnected all accounts and de-authorizing on the Penfed side (under Security→Third Party) I was able to sometimes "reset" Quicken and Penfed's connection.

I assume you've been sending logs to Quicken when it fails. I found that they would get around to addressing my problems, although not "quickly" in some cases. I once spent about an hour on the phone with Intuit tech support to resolved problems. A couple of days later, the problems seem to have gone away.

I did find that writing to Penfed's Board of Directors did get a response and got my problems escalated some.

My connections have been relatively stable for about ten days now. Like you, I wonder how long it will last. It would seem that Penfed's developers make changes every six months that break the connections. I'm sure that happens with a few other banks, but I connect to four banks through Quicken and have never had a problem — ever — with any but Penfed.

Good luck!

ErnieV

Thanks for your words of encouragement. It's been crazy riding the Quicken/PenFed roller coaster. The connection had been off for at least 3 or 4 weeks. Yes, during this 3 or 4 week period I contacted Quicken support and provided logs. The tech said they were escalating the issue. Shortly thereafter it started working OK again. That lasted for a couple of days and then I lost the connection again. Then about 2 or 3 days ago it started working OK again. So far so good. But I am ready for the next dive of the roller coaster. Quicken works good with my other banks with no problems. I'll keep using quicken and just roll with the punches. Thanks again.