I can't connect to my financial institution - Kemba Financial Credit Union

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sdackin
sdackin Quicken Mac Subscription Member ✭✭
edited June 30 in Errors and Troubleshooting (Mac)

I receive the following error when attempting to download transactions: Care Code: FDP-390.

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @sdackin,

    We appreciate you reaching out about this!

    Please take a moment to review this support article regarding error FDP-390.

    Hope this helps!

    -Quicken Anja
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  • sdackin
    sdackin Quicken Mac Subscription Member ✭✭

    I followed the instructions in the support article, but it didn't resolve the issue. I have Quicken Classic Premier, so when I add an account, there are no options to select "new." Please advise.

  • Quicken Anja
    Quicken Anja Moderator mod

    @sdackin Thanks for following up!

    Since the instructions in the support article didn’t resolve the issue, the best next step is to reach out to Quicken Support directly. Our support agents will need to collect the necessary log files and will likely need to escalate the issue to the appropriate team for further investigation.

    Thank you!

    -Quicken Anja
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