Unable to Open File Error Message

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System
System Member admin
edited June 24 in Errors and Troubleshooting (Windows)

This discussion was created from comments split from: Online Backup Failure.

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  • Paul O
    Paul O Quicken Windows Subscription Member

    I try to backup my Quicken Classic working file to Dropbox on my laptop and always get the message that the file is busy and can't be used for update. Help.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Paul O,

    Thanks for reaching out!

    To better assist you, could you please clarify whether you're:

    1. Saving your backups to Dropbox using File > Copy or Backup File...,
      or
    2. Actively storing and working from your main data file directly within your Dropbox folder?

    This information will help us determine the best next steps and ensure your data remains safe and accessible.

    Looking forward to your reply!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    We haven't heard back from you in a while. Do you still need assistance?

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    Due to the lack of response, I went ahead and closed this post.

    If you still require assistance, please feel free to start a new post.

    Thank you!

    -Quicken Anja
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This discussion has been closed.

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